Cathy Smith
Maplesville
Summary
Detail-oriented mortgage officer with strong skills in regulatory compliance and credit assessment. Known for effective communication and meticulous record-keeping, committed to achieving timely loan processing and enhancing client experiences.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Originator-Bank Officer
Marion Community Bank
Clanton
04.2016 - Current
- Guided clients in preparing mortgage application documentation, enhancing processing efficiency.
- Evaluated borrower creditworthiness with industry-standard assessment tools, ensuring informed lending decisions.
- Collaborated with real estate agents to streamline loan approval processes, improving transaction timelines.
- Educated clients on various mortgage products and available options.
- Maintained accurate records of client interactions and loan progress in the database.
- Conducted follow-ups with clients to ensure timely completion of loan requirements.
- Resolved client inquiries regarding loan terms and conditions efficiently.
- Ensured compliance with federal and state regulations during mortgage origination.
Teller and Financial Specialist
Regions Bank
Jemison
01.2012 - 04.2016
- Cultivated strong customer relationships through personalized service and effective communication.
- Conducted account openings, closings, and maintenance for customer accounts.
- Resolved customer inquiries and issues to improve service experience.
- Managed cash transactions accurately in compliance with bank policies and regulations.
- Delivered tailored financial advice based on individual client circumstances and goals.
- Assisted customers in establishing new checking and savings accounts along with various banking services.
Education
Diploma - Banking
Alabama Bankers Association School of Banking
Mobile, AL10-2020
High School Diploma -
Isabella High School
Maplesville, AL05-1983
Skills
- Mortgage processing
- Regulatory compliance
- Product knowledge
- Customer relationship management
- Attention to detail
- Time management
- Task prioritization
- Goal orientation
- Problem solving
- Effective communication
- Professionalism
- Consumer banking
- Cash handling
Timeline
Mortgage Loan Originator-Bank Officer
Marion Community Bank
04.2016 - Current
Teller and Financial Specialist
Regions Bank
01.2012 - 04.2016
Diploma - Banking
Alabama Bankers Association School of Banking
High School Diploma -
Isabella High School