Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Cathy Williams

San Antonio,TX

Summary

Hardworking customer service representative bringing 10+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon
San Antonio, TX
04.2021 - 02.2022
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Completed over 20,000 customer orders each day in warehouse setting.
  • Worked safely around moving machinery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Customer Service Representative

QTC Medical Group
San Antonio, TX
09.2019 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Warehouse Administrator

KGP Logistics
San Antonio, TX
07.2018 - 09.2019
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Greeted customers and directed to requested products.

Customer Service Representative

Carenet Healthcare Services
San Antonio, TX
01.2016 - 07.2018
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.

Customer Service Representative

J.P Morgan Chase Bank
San Antonio, TX
02.2013 - 01.2016
  • Responded to customer requests for products, services and company information.
  • Compiled customer feedback and recommended service delivery improvements to management.

Education

High school diploma -

Mccollum High School
San Antonio, TX
05.2004

Skills

  • Data entry
  • MS Office proficiency
  • Administrative support
  • Shipping procedures understanding
  • Good listening skills
  • Multi-line phone talent
  • Quick learner
  • Warehousing functions
  • Creative problem solving

Timeline

Warehouse Associate

Amazon
04.2021 - 02.2022

Customer Service Representative

QTC Medical Group
09.2019 - 04.2021

Warehouse Administrator

KGP Logistics
07.2018 - 09.2019

Customer Service Representative

Carenet Healthcare Services
01.2016 - 07.2018

Customer Service Representative

J.P Morgan Chase Bank
02.2013 - 01.2016

High school diploma -

Mccollum High School

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