Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
SeniorSoftwareEngineer
Cathy Woolheater

Cathy Woolheater

Palmetto,FL

Summary

I am an enthusiastic retail professional with hands-on experience developing effective methods of service delivery. A self-starter with outstanding active listening and problem solving abilities. I have a strong worth ethic, adaptability and exceptional interpersonal skills and am adept at working effectively unsupervised. I support company values and prioritize tasks to meet consumer needs. Also possess good public relations and communication skills to promote repeat business opportunities.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Lowes Home Improvment
Bradenton, FL
08.2014 - Current
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Collected deposits or payments and arranged for billing.
  • Excelled in exceeding daily credit card application goals.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.

Education

High School Diploma -

Steel Valley Senior High School
Munhall, PA
05-1983

Skills

  • Order coordination
  • Telephone management
  • Customer Relationship Management (CRM)
  • Positive and professional
  • Cross-selling abilities
  • POS System Operation
  • Cash Management
  • Product Knowledge
  • Customer Complaint Resolution

Affiliations

  • I love gardening, going to the beach with friends for sunsets. Also doing the weekend getaway.

Accomplishments

  • I have received accolades for upselling product. Exceeded target store credit applications. Outstanding customer surveys and compliments.

References

References available upon request.

Timeline

Customer Service Cashier

Lowes Home Improvment
08.2014 - Current

High School Diploma -

Steel Valley Senior High School

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Cathy Woolheater