Catia Carones
Manassas,VA
Summary
Dynamic Office Manager at Terra Blu with expertise in invoice management and customer relationship management. Proven track record in training and mentoring staff, enhancing operational efficiency, and fostering positive client interactions. Adept at problem-solving and utilizing office software to streamline processes, ensuring high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Office Manager
Terra Blu
Manassas, VA
10.2016 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed daily operations of front desk including greeting visitors, answering calls, taking messages, scheduling appointments.
- Managed social media accounts including Facebook, and LinkedIn.
Education
High School Diploma -
Manassas Park High School
Manassas Park, VA06-2015
Skills
- Invoice management
- Customer relationship management
- Office software proficiency
- Training and mentoring
- Problem solving
- Office administration
- Social networking tools
- Bilingual communication
Languages
Portuguese
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
Terra Blu
10.2016 - Current
High School Diploma -
Manassas Park High School