I am seeking a challenging and dynamic role where I can leverage my skills and experience to contribute to the growth of the organization. My goal is to do something meaningful and make an impact by delivering high quality results that stand out.
Overview
8
8
years of professional experience
Work History
Dispatcher
Atlas Disposal
01.2024 - Current
Assisted drivers with operational questions, providing timely support for pick-ups and deliveries to ensure efficient service and minimize delays.
Scheduled and dispatched daily work to various employees and departments, optimizing workflow and resource allocation to enhance operational efficiency.
Operated effectively in a fast-paced, high call volume environment, managing multiple tasks simultaneously while maintaining a high level of service quality.
Lead dispatcher
Waste Connections
01.2023 - 01.2024
Collaborated with multiple departments to resolve customer disputes.
Analyzed and addressed customer inquiries, including missed pick-ups, and property damage, ensuring prompt and satisfactory solutions.
Solicited sales of new or additional services, identifying opportunities for upselling and contributing to business growth and customer satisfaction.
Office Manager
Jr Putman
Rancho Cordova, CA
01.2017 - 01.2023
Assisted in overseeing daily operations of the business, ensuring adherence to operational standards and efficiency.
Coordinated with various departments to streamline processes and resolve operational issues, enhancing overall productivity.
Coordinated scheduling for executives and team members, optimizing time and resource allocation.
Facilitated training and onboarding for new employees, ensuring they understand operational procedures and company policies.
Implemented and maintained filing systems (both electronic and physical), ensuring secure and accessible documentation.
Conducted weekly staff meetings and monthly performance reviews, providing feedback and setting goals to enhance team performance.
Developed and maintained metrics on employee productivity, providing insights to improve operational efficiency and performance.
Handled customer service issues, resolving complaints and providing solutions to maintain high levels of customer satisfaction.
Efficiently dispatched up to 30 field technicians daily, coordinating schedules and assignments to optimize resource allocation and minimize response times.