Catilin Silva
Loxahatchee Groves
Summary
Dynamic Certified Medical Assistant with expertise in patient care and documentation at HCA Florida Palm Beach Gastroenterology. Proficient in HIPAA compliance and insurance verification, enhancing operational efficiency and minimizing patient wait times. Committed team player with strong multitasking and problem-solving abilities, ensuring exceptional healthcare experiences. Reliable and adaptable, dedicated to leveraging skills for organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
HCA Florida Palm Beach Gatroenterology
12.2024 - Current
- Completed prior authorizations for medication and any imaging.
- Conducted patient intake assessments, documenting medical histories accurately for effective treatment planning.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Front Desk Receptionist
HCA Florida Palm Beach Gastroenterology
09.2021 - 12.2024
- Enhanced patient service by managing check-ins and appointment scheduling efficiently.
- Facilitated effective communication between patients and medical staff, improving service delivery.
- Ensured patient confidentiality by adhering to HIPAA regulations consistently.
- Trained new front desk staff on operational procedures and software effectively.
- Streamlined front desk processes to enhance patient flow and minimize wait times.
- Greeted guests warmly while managing check-in and facilitating a pleasant experience.
Inmate Banking
Geo Group Inc
03.2020 - 09.2021
- Enhanced communication with inmates regarding account deposits and transactions.
- Processed money orders and checks efficiently for timely account management.
- Coordinated with families to ensure inmates had sufficient account funds.
- Managed end-of-month documentation for accurate financial reporting.
- Provided essential documents to inmates upon release for smooth transitions.
Customer Service Representative
Everglades Trading
04.2018 - 03.2020
- Enhanced customer loyalty by efficiently resolving inquiries and concerns.
- Streamlined service delivery through implemented process improvements and reduced response times.
- Trained new team members on effective customer service protocols and best practices.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Maintained professionalism under pressure while managing high-stress customer situations.
Administration Clerk
Marine Corps
06.2017 - 04.2018
- Maintained accurate personnel and administrative records for efficient operations.
- Coordinated logistics for training exercises and staff meetings effectively.
- Streamlined document retrieval processes, enhancing efficiency and accessibility.
- Ensured compliance in report preparation, adhering to regulatory standards consistently.
- Established procedures to meet demanding office targets and improve workflow.
- Audited office supplies regularly, preventing shortages and optimizing stock management.
Education
High School Diploma -
Glades Central Community High School
Belle GladeSkills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Patient documentation
- Inventory and supply management
- Payment collection
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Insurance verification
Certification
- CMA - Certified Medical Assistant
- CPR Certified
Timeline
Certified Medical Assistant
HCA Florida Palm Beach Gatroenterology
12.2024 - Current
Front Desk Receptionist
HCA Florida Palm Beach Gastroenterology
09.2021 - 12.2024
Inmate Banking
Geo Group Inc
03.2020 - 09.2021
Customer Service Representative
Everglades Trading
04.2018 - 03.2020
Administration Clerk
Marine Corps
06.2017 - 04.2018
High School Diploma -
Glades Central Community High School