Catilyn Potter
Raeford,NC
Summary
Dedicated Medical Assistant skilled in patient care coordination, vital sign monitoring, and compassionate caregiving. Committed to enhancing clinic efficiency and ensuring a positive patient experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
First Health of the Carolinas Moore Regional Hospital
Pinehurst, NC
06.2023 - Current
- Administered patient care, including vital signs monitoring and medication administration.
- Educated patients on treatment plans and preventive care strategies to promote wellness.
- Coordinated patient scheduling and follow-up appointments to improve office efficiency.
- Mentored junior medical assistants on best practices in patient care and documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Crew Trainer
McDonald's Restaurant
Hope Mills, NC
02.2020 - 06.2023
- Trained new crew members on operational procedures and customer service standards.
- Conducted performance evaluations to identify skill gaps and areas for improvement.
- Developed training materials to enhance onboarding efficiency for new hires.
- Led team meetings to communicate updates, share best practices, and foster collaboration.
Education
Certified Medical Assistant - Health Sciences
Sandhills Community College
Pinehurst, NC05.2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Patient flow management
- First aid
- Medical supply inventory
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Monitoring patient progress
- Emergency response preparedness
- Healthcare software proficiency
- Lab equipment calibration
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
First Health of the Carolinas Moore Regional Hospital
06.2023 - Current
Crew Trainer
McDonald's Restaurant
02.2020 - 06.2023
Certified Medical Assistant - Health Sciences
Sandhills Community College