Catina Davis
Memphis,TN
Summary
Seasoned retail leader with extensive experience in lease-to-own operations, customer account management, and team supervision. Skilled in payroll oversight, cash control, staff training, and resolving customer concerns. Focused on smooth daily operations and strong customer relationships.
Overview
21
21
years of professional experience
Work History
General Manager
Aaron's Sales and Lease
Memphis, Tn
10.2014 - Current
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Directed daily lease-to-own store operations for Aaron's Sales and Lease.
- Analyzed store performance metrics, optimized schedules, and managed workforce assignments to meet business goals.
- Coordinated support for sales associates, service teams, and delivery operations to enhance overall performance.
- Trained staff on Aaron's sales process, product knowledge, and service standards.
- Monitored inventory, merchandising, and showroom presentation.
- Handled customer accounts, lease agreements, and payment collections.
- Resolved customer complaints quickly while maintaining strong service standards.
- Resolved customer concerns and service issues with clear communication.
- Followed cash handling, credit, and compliance procedures.
Sales Manager
Aaron's Sales and Lease
Memphis, Tn
07.2009 - Current
- Coached sales staff on prospecting, objection handling, and closing skills, enhancing their sales effectiveness.
- Cultivated key client relationships while providing ongoing support to existing customer base, strengthening loyalty.
- Built client relationships with key accounts and business partners.
- Prepared pricing proposals and negotiated contracts with customers.
- Analyzed territory performance and adjusted coverage to align with employer priorities, optimizing resource allocation.
- Handled daily sales department operations, including staff supervision.
- Trained, coached, and mentored junior sales personnel for role success.
- Provided technical support for customers by answering questions about product features and capabilities.
Customer Account Manager
Aaron's Sales and Lease
Memphis, Tn
02.2006 - Current
- Supported customer accounts for Aaron's lease-to-own merchandise and payment plans.
- Reached out to customers via phone and email to provide updates on their accounts. about balance updates, due dates, and account changes.
- Maintained accurate account records in customer files and store tracking systems to ensure up-to-date information.
- Answered customer questions about deliveries, payments, and lease terms.
- Analyzed account activity to support collections efforts and improve service follow-up.
- Worked with store teams on rental returns, renewals, and account needs.
- Developed sales strategies to align with revenue goals and facilitate market expansion.
Education
High School Diploma -
Sheffiled High School
Memphis, TN05-1991
Skills
- Store operations
- Lease management
- Inventory control
- Budget management
- Cash handling
- Payroll administration
- Client relationship management
Timeline
General Manager
Aaron's Sales and Lease
10.2014 - Current
Sales Manager
Aaron's Sales and Lease
07.2009 - Current
Customer Account Manager
Aaron's Sales and Lease
02.2006 - Current
High School Diploma -
Sheffiled High School