Catisha Brown

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Handled mail and packages with care to prevent damage during delivery.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Directly interacted with customers to deliver mail, packages, and ordered goods.

• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Maintained compliance with company policies, objectives and communication goals.
• Interviewed, hired and trained new employees for cashier, cutter, & online deliveries position.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Trained and developed new sales team associates in products, selling techniques and company procedures
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Responsible for monitoring and logging in all cash that came into the office that was destined to be deposited into the bank.

Responsible for confirming each cash transaction that was put into the daily log.

Assisted in executing a variety of transaction throughout the day in a busy and dynamic office setting.

Responsible for tallying up all cash transactions at the end of the night and submitting a report to management.