Catiusca Lopez
Communications Student
Santa Ana,CA
Summary
Enthusiastic student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the field of my expertise. Willing to relocate.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Server and Bartender
Olive Pit Mediterranean Grill
Santa Ana, CA
06.2018 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Sales Associate
JC Penney Co Inc.
Brea, CA
01.2018 - 03.2019
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Volunteer
Youth Policy Institute
Pacoima, CA
03.2017 - 06.2018
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Organized and managed events and projects as part of community support services.
- Raised new funding and expanded donations through aggressive fundraising efforts.
- Assisted program manager with planning and fundraising responsibilities.
- Teamed with community organizations and government agencies to increase outreach and service utilization.
- Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Education
GED -
Cal State Fullerto
Fullerton, CA 06.2017 - Current
Skills
Bilingual-Spanish
Timeline
Server and Bartender
Olive Pit Mediterranean Grill
06.2018 - Current
Sales Associate
JC Penney Co Inc.
01.2018 - 03.2019
GED -
Cal State Fullerto
06.2017 - Current
Volunteer
Youth Policy Institute
03.2017 - 06.2018
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