Catlin Knight
Muscadine
Summary
Experienced in handling payment processing and maintaining accurate customer records through data entry, demonstrating strong attention to detail. Provided administrative support by managing appointments, filing documents, and ensuring efficient communication within the office. Developed skills in customer service by responding promptly to inquiries and creating a welcoming environment for clients. Proven ability to manage multiple tasks effectively while maintaining confidentiality of sensitive information.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Front Desk Receptionist
Henry Cowart insurance agcy
Villa Rica
06.2025 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Front Desk Receptionist
Sheltered Cove Counseling
Douglasville
08.2019 - 06.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled sensitive information in a confidential manner.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
Villa Rica High School
Villa Rica, GASkills
- Computer savvy
- can multitask
- Customer service
- fast learner
- Payment processing
Timeline
Front Desk Receptionist
Henry Cowart insurance agcy
06.2025 - Current
Front Desk Receptionist
Sheltered Cove Counseling
08.2019 - 06.2021
Villa Rica High School