Morgan Johnson
NV
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Silverland Inn
Virginia City, NV
06.2021 - Current
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
Bartender
Garage On Beck
Salt Lake City, UT
04.2015 - 03.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Coordinated workflow and fostered exceptional service through effective personnel management.
- Balanced daily registers and generated sales reports for management.
Call Center Representative
Verisk Health
Ephraim, UT
06.2014 - 03.2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
North Sevier High School
Salina, UT05.2014
Skills
- Verbal and Written Communication
- Technologically Savvy
- Computer Proficiency
- Customer Assistance and Interaction
- Courteous and Professional
- Multitasking Proficiency
- Detail-Oriented Organization
Timeline
Front Desk Receptionist
Silverland Inn
06.2021 - Current
Bartender
Garage On Beck
04.2015 - 03.2020
Call Center Representative
Verisk Health
06.2014 - 03.2015
High School Diploma -
North Sevier High School