Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Silverland Inn
Virginia City, NV
06.2021 - Current
Answered telephones and greeted visitors to assist, answer questions and direct.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Input customer data into reservation systems and updated to reflect room changes.
Responded to inquiries and room requests made online, by phone and via email.
Bartender
Garage On Beck
Salt Lake City, UT
04.2015 - 03.2020
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Coordinated workflow and fostered exceptional service through effective personnel management.
Balanced daily registers and generated sales reports for management.
Call Center Representative
Verisk Health
Ephraim, UT
06.2014 - 03.2015
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Updated customer accounts, addresses and contact information within call management databases.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.