Catlin Siegel
Pinckney
Summary
Dynamic Client Support Specialist and Physical Therapist Assistant with a proven track record at MetroEHS Pediatric Therapy, enhancing patient care through efficient insurance authorization management, scheduling multiple disciplines, and providing direct treatment to clients. Excelled in teamwork, ensuring collaboration across multidisciplinary teams, and demonstrated a strong work ethic by streamlining processes to significantly improve service efficiency.
Overview
5
5
years of professional experience
Work History
Client Support Specialist and PTA
MetroEHS Pediatric Therapy
02.2021 - Current
- Reduced administrative burden on clinicians by efficiently managing appointment scheduling, insurance authorization processes, and other related tasks as needed.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Assisted in developing and implementing insurance authorization processes to increase efficiency, ensure accurate information, and maintain up to date authorizations on file.
- Facilitated timely insurance claims processing by accurately verifying coverage and obtaining necessary authorizations.
- Managed multiple tasks simultaneously, ensuring all deadlines were met in a timely manner without compromising quality standards.
- Collaborated closely with multidisciplinary teams to ensure maximum and consistent care for clients and their families.
- Achieved high levels of client satisfaction and maintained healthy client relationships while consistently meeting or exceeding performance metrics.
- Ensured accurate documentation of all patient interventions, daily notes, and billing information in electronic medical records.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
Physical Therapist Assistant
Canal View Houghton County
07.2019 - 01.2021
- Educated patients, team members, and family members on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Collaborated with interdisciplinary teams and contributed to team meetings to develop comprehensive treatment plans addressing individual patient needs and goals.
- Ensured accurate and skilled documentation of all patient interventions, progress notes, and billing information in electronic medical records.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Education
BBA - Healthcare Management
Finlandia University
Hancock, MI05-2019
Associate of Science - Physical Therapist Assistant
Finlandia University
Hancock, MI07-2018
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Strong work ethic
- Document and records management
- Teamwork and collaboration
- Insurance authorization management
- Attention to detail
- Data entry
- Process improvement
- Verbal and writing communication
- Patient care
Timeline
Client Support Specialist and PTA
MetroEHS Pediatric Therapy
02.2021 - Current
Physical Therapist Assistant
Canal View Houghton County
07.2019 - 01.2021
BBA - Healthcare Management
Finlandia University
Associate of Science - Physical Therapist Assistant
Finlandia University
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