Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Catlin Stout

Catlin Stout

Central City,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in factory and WFH industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Customer Service Rep.

Foundever
04.2024 - Current
  • Handled 30-40 customer inquiries and suggestions courteously and professionally daily
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly on every call and escalated major issues to supervisor when necessary.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sewing Machine Operator

Carhartt
12.2019 - 11.2023
  • Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
  • Produced 1200-1300 high-quality garments daily through careful monitoring of stitch quality and consistency.
  • Supported performance targets by maintaining clean and neat work areas.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated adaptability by quickly learning new machinery models as were introduced into workshop setting.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Completed high-volume projects within tight deadlines while maintaining exceptional levels of craftsmanship in each piece produced.
  • Reduced errors in garment assembly by following precise patterns provided by designers or clients.
  • Collaborated with team members to ensure smooth workflow and consistent productivity in fast-paced environment.

Education

High School Diploma -

Monroe County High School
Tompkinsville, KY
05.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing

Languages

English
Native or Bilingual

Timeline

Customer Service Rep.

Foundever
04.2024 - Current

Sewing Machine Operator

Carhartt
12.2019 - 11.2023

High School Diploma -

Monroe County High School
Catlin Stout