Lucia Banderas-Granillo
Gilbert,Arizona
Summary
Fast paced worker looking to enhance experience and provide exceptional services.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer service rep.
Inspira Financial
, USA
09.2024 - 01.2025
- Fully remote customer service
- Provide support for members with any account issues
- Help members recover account information
- Provide information to members about their account (HSA,FSA,Retirement..)
- Trained to support members with HSA/FSA/ Retirement accounts
- Trained on computer, Trained to take calls and utilize computer simultaneously
- Worked though Teams (microsoft)
Caregiver
Affinity Family Care
Mesa, USA
04.2023 - 08.2024
- Habilitation care: Help patients learn and improve life skills by meeting goals implemented by a team of therapists and guardians.
- Attendant care: Helping patients with daily life activities such as general supervision, cooking and cleaning
- Respite Care: Helped patients daily with general supervision and running errands.
Host
Sante Restaurant
Scottsdale, USA
01.2023 - 05.2023
- Greeted Incoming and departing Guests, Presented Menus and announced waiters name in a professional and friendly manner.
- Managed Reservations as well as answering incoming calls to the restaurant and providing appropriate service.
- Maintained Barista Bar
- Protect establishment and patrons
Manager
Starbucks
Williamsburg, USA
07.2022 - 12.2022
- Running shifts: Lead the store and team and made decisions that impact operations
- Maintain Standards: Ensured product quality, cleanliness, and kept a safe and orderly appearance.
- Provided positive customer service: Investigated and resolved complaints and set a positive example for the shift team during busy times.
- Demonstrated integrity: Acted with honesty and knowledge that promoted starbucks value and mission.
- Onboarded/trained new employees
CNA
Onion creek Nursing and Rehabilitation Center
Austin, USA
07.2021 - 06.2022
- Assist patients with activities of daily living: bathing dressing and eating
- Measure and record vital signs: temperature, blood pressure, pulse and respiration rate.
- Record patients information in medical records: ADL's, Amount of food eaten in shift, if they bathed, Bowel movement activity, ETC.
- Assist patients to transfer in and out of bed
- Provided basic patient care: Change bed linens, bathing/dressing and serving meals or transferring to the dining room for meals.
- Answer patient's call lights and determine how to assist them
- Monitor and report changes in patients health status
- Worked covid unit
- Provide emotional support to patient and their families when needed
- Assist with medical equipment: Catheters, Tracheostomy tubes, and oxygen supplies
- Follow safety procedures and infection control protocols
- Participate in continuing education and training programs
Sailor
United States Navy
, USA
05.2019 - 06.2021
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Organize and loaded ship storage and cargo using Tilly crane equipment
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours: nights, weekends, and holiday shifts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Stood watch to protect ship and peer
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Worked alongside marines
- Assist marines to train for missions
CNA
Advanced healthcare
Peoria, USA
10.2019 - 04.2020
- Assist patients with activities of daily living: bathing dressing and eating
- Measure and record vital signs: temperature, blood pressure, pulse and respiration rate.
- Record patients information in medical records: ADL's, Amount of food eaten in shift, if they bathed, Bowel movement activity, ETC.
- Assist patients to transfer in and out of bed
- Provided basic patient care: Change bed linens, bathing/dressing and serving meals or transferring to the dining room for meals.
- Answer patient's call lights and determine how to assist them
- Monitor and report changes in patients health status
- Worked covid unit
- Provide emotional support to patient and their families when needed
- Assist with medical equipment: Catheters, Tracheostomy tubes, and oxygen supplies
- Follow safety procedures and infection control protocols
- Participate in continuing education and training programs
Education
Millennium High-school
Goodyear, AZLNA License -
Medstar Academy
Phoenix, ArizonaSkills
- Attention to detail
- Ability to work under pressure
- Reliable communication skills
- Ability to take leadership role
- Computer proficiency
- Customer interaction
- Call troubleshooting
- HSA/FSA knowledge
- Customer relationship management
- Time management
- Effective communication
- Training and onboarding
- Emotional intelligence
- Patient care assistance
- Infection control procedures
- Problem solving
- Quality assurance
- HIPAA compliance
- Maintaining confidentiality
- Active listening
- Multitasking and organization
- Adaptability
- Stress management
- Memory retention
- Customer service
- Conflict resolution
- Medical record documentation
- Patient care
- Habilitation techniques
Timeline
Customer service rep.
Inspira Financial
09.2024 - 01.2025
Caregiver
Affinity Family Care
04.2023 - 08.2024
Host
Sante Restaurant
01.2023 - 05.2023
Manager
Starbucks
07.2022 - 12.2022
CNA
Onion creek Nursing and Rehabilitation Center
07.2021 - 06.2022
CNA
Advanced healthcare
10.2019 - 04.2020
Sailor
United States Navy
05.2019 - 06.2021
Millennium High-school
LNA License -
Medstar Academy