Catorree D. Ross
Chicago,IL
Summary
Motivated nursing student with strong administrative and clinical experience in patient-centered healthcare environments. Skilled in-patient registration, insurance verification, medical scheduling, and service recovery. Demonstrates exceptional communication, attention to detail, and adherence to HIPAA and organizational standards. Proven ability to multitask effectively in fast-paced medical settings while maintaining professionalism, compassion, and teamwork. Currently pursuing a Bachelor of Science in Nursing (Graduating 2028), seeking to contribute to a hospital team dedicated to delivering safe, high-quality, and evidence-based patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Athletico Physical Therapy
08.2024 - 08.2025
- Verified insurance benefits and obtained prior authorizations, reducing delays in patient care by 20%.
- Coordinated with physicians and nursing staff to secure treatment orders, ensuring seamless continuity of care.
- Scheduled and confirmed 50+ patient appointments, maintaining accuracy and efficiency in a high-volume clinic.
- Contributed to patient satisfaction, reflected in positive feedback scores and repeat visits.
- Maintained strict patient confidentiality in compliance with HIPAA regulations.
- Supported onboarding of new staff and contributed to process improvements that increased front-desk efficiency by 15%.
Medical Receptionist
Brookdale Assisted Living
01.2020 - 07.2024
- Protect patient files, organize pertinent paperwork, and shred sensitive data in compliance with HIPPA.
- Contact pharmacies regarding authorizations and contacted patients to explain physical notes and results.
- Provided compassionate and clear communication to residents and families, aligning with patient-first values.
- Verified insurance coverage and coordinated prescription authorizations to ensure timely.
- Schedule 30+ appointments daily and responded to 30+ emails daily.
Customer Service/Data Specialist
Nordstrom
09.2018 - 12.2019
- Document transactions, notate accurately, and follow proper work procedures.
- Process customer returns and answer questions in a timely manner to ultimate customer satisfaction.
- Collect client information and properly store in filling system.
- Analyze service inquires and coordinate resolutions with management and floor associates.
Customer Service Representative
Ruffalo Noel Levitz
06.2017 - 08.2019
- Develop personal relationships with customers to ensure the most satisfactory experience.
- Effectively utilized numerous systems while maintaining excellent communication skills.
- Improved call center functionality and service capacity by resolving customer complaints.
- Met or exceeded service and quality standards every review period.
Education
Associate degree -
City Colleges of Chicago
ILBachelor’s of Science - Nursing
Chamberlain University
01.2028
Skills
- Patient Registration & Scheduling
- Insurance Verification (Epic, NDAS, RTE)
- Customer Service & Service Recovery
- HIPAA Compliance & Confidentiality
- Communication & Team Collaboration
- Process Improvement & Workflow Optimization
- Multitasking & Time Management
- Data Entry (40 WPM) and Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved a higher percentage of patients scheduling ahead by accurately taking down patients availability at the start of their first appointment with efficiency.
Certification
Training over CNA tasks and basic nursing skills due to me currently being a nursing student.
Section name
- Aesthetics Diploma
- Estelle Skin Care & Spa Institute
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
08.2024 - 08.2025
Medical Receptionist
Brookdale Assisted Living
01.2020 - 07.2024
Customer Service/Data Specialist
Nordstrom
09.2018 - 12.2019
Customer Service Representative
Ruffalo Noel Levitz
06.2017 - 08.2019
Associate degree -
City Colleges of Chicago
Bachelor’s of Science - Nursing
Chamberlain University