CATRENA JOHNSON
West Carrolton
Summary
Bringing extensive experience in customer interactions, problem-solving, and administrative support with a focus on efficiency and satisfaction. Skilled in active listening, de-escalation techniques, and CRM software to enhance customer engagement and streamline processes. Offering strengths in time management, data entry, and critical thinking to contribute to organizational success.
Overview
17
17
years of professional experience
Work History
HUMAN RESOURCES ASSISTANT
L.BRANDS
Kettering, OH
08.2020 - 03.2024
- Supported day-to-day operations of HR functions and duties.
- Communicated with clients to obtain required documentation
- Reviewed and processed financial and employment Documents.
- Managed multiple files and deadlines
USER ACCEPTANCE TESTER
L.BRANDS
Kettering, OH
12.2018 - 03.2024
- Collaborated closely with development teams throughout the entire software lifecycle to ensure successful completion of user acceptance tests.
- Developed comprehensive test plans and strategies to ensure the quality of user acceptance testing.
- Identified areas where improvements could be made in existing processes or procedures related to user acceptance testing.
MAILROOM CLERK
L.BRANDS
Kettering, OH
02.2011 - 03.2024
- Processed incoming and outgoing mail, including sorting, logging, and distributing packages to appropriate departments.
- Operated a variety of mailing equipment such as postage meters, inserters, folders, and sorters.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously with accuracy and efficiency.
CUSTOMER SERVICE REPRESENTATIVE
L.BRANDS
Kettering, OH
03.2007 - 03.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Provided exceptional customer service to clients in fast-paced call center environment.
Education
ALLIED HEALTH IN X-RAY TECH - undefined
SINCLAIR COMMUNITY COLLEGE
Dayton, OhioARTS AND DESIGN IN INTERACTIVE & GRAPHIC ART - undefined
MUSKEGON COMMUNITY COLLEGE
Muskegon, MichiganSkills
- Customer service
- Time management
- Problem-solving
- CRM software proficiency
- De-escalation techniques
- Active listening
- Data entry
- Critical thinking
- Recordkeeping strengths
- Administrative support
Timeline
HUMAN RESOURCES ASSISTANT
L.BRANDS
08.2020 - 03.2024
USER ACCEPTANCE TESTER
L.BRANDS
12.2018 - 03.2024
MAILROOM CLERK
L.BRANDS
02.2011 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
L.BRANDS
03.2007 - 03.2024
ALLIED HEALTH IN X-RAY TECH - undefined
SINCLAIR COMMUNITY COLLEGE
ARTS AND DESIGN IN INTERACTIVE & GRAPHIC ART - undefined
MUSKEGON COMMUNITY COLLEGE