Catrina Acosta

• Kept track of customer services and preferences for future reference.
• Designed customized facial and Lamination services meeting individual client needs.
• Learned new facial protocols, ingredient purpose techniques from continuing education.
• Built positive client relationships and guided clients through treatments.
• Recommended home care regimen for desired results.
• Set up patient room, inventory, sterilized equipment and monitored product for quality control.
• Answered clients calls, emails texts and scheduled appointments.
• Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
• Referred clients to medical personnel for skin diagnosis.
• Promoted myself and used software such as Instagram, Canva, Vagaro, GossGenius
• Applied moisturizers, creams and serums directly to client skin and advised on at-home use.
• Relaxed clients with facial massages and soothing environment
• Instructed clients on facial, brow and wax aftercare

• Welcomed paying clients arriving for waxing or facial appointments
• Sterilized equipment for patient treatments.
• Gained knowledge of facial massage techniques and skin care product ingredients.
• Stocked treatment rooms with proper supplies.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Performed face and body waxing in groups and individually.
• Learned how to conduct a thorough skin analysis, identifying potential issues and recommending appropriate interventions along with my instructor by my side
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in lecture classes with enthusiasm and respect towards fellow students.

• Help setup for opening shift.
• Learned new drinks and food items.
• Recommended drinks and food items based on each individuals needs and preferences.
• Provided excellent customer service making them come back asking for me.
• Cleaned and sanitized tools and work station in adherence with safety requirements..
• Handled money, gift cards and Mobile payments
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Controlled line and crowd with quick, efficient service.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.

• Handled high-pressure situations calmly, ensuring timely completion of urgent projects without compromising on quality.
• Worked closely with legal teams, providing crucial documentation needed for case preparation.
• Answered daily an average of 100 incoming and outgoing calls.
• Assisted clients in locating essential documents, ensuring timely access to critical information.
• Retrieved legal documents from Hospitals, Personal Businesses, telephone companies etc.
• Copy, fax, email and upload Documents
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
• Collecting correct documentation from drivers.
• Helped coordinate drivers to certain loads from the ports and railroads.
• Answered multiple calls, emails and faxes
• Accept Jobs from companies via emails or software

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• Kept work area clean and neat to stay productive.
• Scheduled specific nurses to patients depending on their title.
• Used software to keep track of appointments and nurses schedules.
• Connected with mangers and nurses to determine what nurse to send.
• Emailed and texted nurses with their schedules for the following week.
• Faxed and emailed Doctors documents for signatures needed.