Shandon Fowler Martinez

• Manage all aspects of a successful aesthetics business, including client consultations, service delivery, scheduling, and payment processing.
• Provide high-quality lash, brow, and skincare services, ensuring client satisfaction and repeat business.
• Utilize social media platforms to engage with clients, answer inquiries, and promote services.
• Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
• Discussed procedures and treatment options with clients.
• Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
• Sterilized equipment for patient treatments.

•Supervised a team of estheticians and support staff, ensuring efficient day-to-day operations.

•Handled customer inquiries, resolved complaints, and managed bookings to optimize client satisfaction.

•Implemented marketing strategies that increased client engagement and boosted revenue by 20%.

•Directed daily operations of a childcare facility, including staff management, program planning, and parent communication.

•Developed and maintained positive relationships with parents, addressing concerns and ensuring high standards of care.

•Managed administrative tasks, including enrollment, billing, and record-keeping.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.