Catrina Barber
Duncanville
Summary
Collections Specialist with extensive experience at Harley-Davidson Financial Services, specializing in account management and negotiation. Demonstrated success in resolving delinquent accounts and improving customer satisfaction. Proficient in data analysis, consistently meeting targets while fostering strong client relationships and delivering effective financial strategies.
Overview
17
17
years of professional experience
Work History
Collections Specialist
Harley-Davidson Financial Services
Plano
08.2020 - Current
- Responsible for collecting on motorcycle accounts ranging from 30 to 90 days past due, taking both inbound and outbound calls, calling 180 account or more per day, work special projects assigned by supervisor or training department, assigning accounts out for door knocks, assisting customer with escalated needs, requesting extensions on loans, skip tracing thoroughly on accounts that need, working and resolving EPD accounts, and servicing Canadian accounts.
Servicing Specialist
Freedom Truck Finance
Dallas
06.2018 - 07.2020
- Responsible for collecting on past due 18-wheeler accounts ranging from 31 to 60 days past due, taking both inbound and outbound calls, manually dialing queues, light skip work, negotiating to provide the best assistance for customers, and processing extension requests.
Account Resolution Specialist
Wells Fargo Auto
Dallas
07.2016 - 05.2018
- Responsible for handling a high volume of inbound and outbound calls pertaining to reconciliation and collection of delinquent accounts, preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, and making sure each customer is provided with excellent customer service.
Work from Home Collection Account Manager
CSC Logic
Irving
08.2013 - 07.2016
- Responsible for collecting on late-stage auto accounts up to 90 days past due, negotiations, skip tracing, and providing proper payment arrangements. Also responsible for handling customer inquiries, billing questions, de-escalated calls, maintain trust and provide best options for problem resolution.
Back End Auto Collector
United Auto Credit
Hurst
06.2012 - 07.2013
- Collected on delinquent auto accounts up to 60 days past due, used proper skip tracing tools, handled inbound and outbound calls, processed repo requests, and worked with a team of eight individuals to help eliminate delinquency.
Reinstatement Clerk
Santander Consumer
North Richland Hills
10.2010 - 06.2012
- Sent and received releases on repossessed vehicles, worked one on one with the AVP to ensure the department needs were met, calling, faxing, emailing repo agents/auctions when necessary, imaging docs, and knowledgeable of bankruptcy procedures.
Work From Home Front End Auto Collector
Citi Financial Auto
Irving
05.2008 - 10.2010
- Collected on delinquent auto accounts up to 30 days past due, handled both inbound and outbound calls, handled customer complaints, and provided excellent customer service to each customer.
Education
Business Administration and Management -
Tarrant County Community College
Arlington, TX04-2026
High School Diploma -
Franklin D. Roosevelt High School
Dallas, TX05-1998
Skills
- Account management and retention
- Data analysis and reporting
- Sales forecasting and negotiation
- Financial strategy
Timeline
Collections Specialist
Harley-Davidson Financial Services
08.2020 - Current
Servicing Specialist
Freedom Truck Finance
06.2018 - 07.2020
Account Resolution Specialist
Wells Fargo Auto
07.2016 - 05.2018
Work from Home Collection Account Manager
CSC Logic
08.2013 - 07.2016
Back End Auto Collector
United Auto Credit
06.2012 - 07.2013
Reinstatement Clerk
Santander Consumer
10.2010 - 06.2012
Work From Home Front End Auto Collector
Citi Financial Auto
05.2008 - 10.2010
Business Administration and Management -
Tarrant County Community College
High School Diploma -
Franklin D. Roosevelt High School
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