Rebecca Koerner
Greeneville,TN
Summary
With over 25 years at Harley Davidson Financial Services, I excelled in loss mitigation, enhancing recovery rates through expert skip tracing and negotiation skills. My proactive problem-solving and ability to train peers significantly improved cash flow, demonstrating a results-driven approach with a keen focus on compliance and efficiency in debt recovery operations.
Overview
28
28
years of professional experience
Work History
Loss Mitigation Recovery Associate III
Harley Davidson Financial Services
07.1996 - 09.2024
- Demonstrated excellent problem-solving abilities by identifying issues in the recovery process and proposing solutions.
- Assisted in training new employees on company procedures and best practices for successful debt recovery operations.
- Achieved timely resolution of accounts, resulting in improved cash flow for the organization.
- Performed regular audits on past due accounts to identify trends or areas needing improvement in the collection process.
- Stayed current on industry developments through ongoing education initiatives such as seminars, webinars, or workshops.
- Supported internal departments by providing relevant information on client accounts and collection statuses.
- Handled sensitive financial information with discretion, adhering to confidentiality policies at all times.
- Contributed to a positive work environment by maintaining a professional attitude during challenging situations.
- Improved recovery rates by implementing efficient strategies and following up with clients.
- Conducted thorough research to locate hard-to-find clients and resolve outstanding debts efficiently.
- Resolved disputes professionally by gathering necessary documentation and coordinating with appropriate parties when needed.
- Ensured compliance with federal, state, local regulations regarding debt collection activities.
- Increased efficiency of the recovery process, managing a high volume of accounts simultaneously.
- Utilized various methods of contact, including phone calls, emails, and letters to reach clients effectively.
- Collaborated with team members to develop best practices for successful debt recovery operations.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
Education
Accounting And Business Management
Western Nevada College
Carson City, United StatesProblem Solving Program
Yellow Belt Certification
Carson City, United StatesSkills
- Skip Tracing
- Legal Documentation
- Dispute Resolution
- Portfolio Management
- Bankruptcy knowledge
- Forecasting Analysis of Trends
- Internal Audits
- Developing Procedures
- Call Center Operations
- Benchmarking various Finance Industries sharing best practices
- Managed partnership with Outside Vendors along with site visits
Timeline
Loss Mitigation Recovery Associate III
Harley Davidson Financial Services
07.1996 - 09.2024
Accounting And Business Management
Western Nevada College
Problem Solving Program
Yellow Belt Certification
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