Michael Clover
Westminster,CO
Summary
Detail-oriented Loss Mitigation Professional experienced in managing high-volume communications and skip tracing. Streamlined collection processes and enhanced client satisfaction through effective relationship building and thorough investigation of repossession and collection requirements. Committed to fostering strong connections between members and employees while delivering consistent work ethic.
Overview
6
6
years of professional experience
Work History
Loss Mitigation Specialist
Credit Union of Denver
Lakewood, CO
05.2022 - Current
- Educated clients on loss mitigation programs and processes.
- Analyzed loan documents to identify potential loss mitigation options.
- Collaborated with members to develop personalized repayment plans.
- Coordinated with internal departments to ensure timely resolution of cases.
- Managed communications with members through phone and email interactions.
- Assisted in training new team members on loss mitigation procedures.
- Conducted thorough investigations to locate individuals and assets.
- Analyzed public records and digital footprints for investigative insights.
- Developed strategies to improve investigation processes and efficiency.
- Performed detailed analysis of financial records and other documents related to a case.
- Conducted skip tracing to locate vehicles and contact owners effectively.
- Educated clients on the repossession process and their rights under the law.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume incoming calls to provide exceptional service.
- Maintained knowledge of products and services to assist customers effectively.
Sr. Collections Specialist
Premier Members Credit Union
Broomfield, CO
10.2020 - 05.2022
- Managed and developed charge-offs as well as courtesy pay with professionalism and organization.
- Managed delinquent accounts to ensure timely collections.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Prioritized and organized tasks to meet daily goals and enhance collections efficiency.
- Engaged in skip tracing on accounts for repossessions.
- Completed skip traces on customers failing respond to collection efforts.
- Located debtors by utilizing skip tracking and other strategies.
- Performed skip tracing to identify and recover assets from debtors.
- Ensured confidentiality of bank records and client data to comply with regulations.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Documented customer financial status and progress of collection efforts.
- Managed and developed charge-offs as well as courtesy pay with professionalism and organization.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Executed skip traces on unresponsive customers to facilitate collections.
- Recorded information about customers' financial status and collections status efforts.
- Prepared detailed reports outlining shares, loans and account details with Sr. leadership.
- Prioritized and organized tasks to efficiently accomplish daily duties and goals.
- Managed multiple projects and tasks to ensure high quality and timely delivery.
- Cultivated strong relationships with clients to streamline payment collections process.
Education
Rocky Mountain High School
Fort Collins, CORegulations // Systems
Skills
- Skip Tracing
- Solution identification
- Decision Making
- Tech Knowledge
- Organization
- Time Management
- Detail Oriented
- Customer Service
- Pinpoint Solutions
- Communication and Interpersonal Skills
Timeline
Loss Mitigation Specialist
Credit Union of Denver
05.2022 - Current
Sr. Collections Specialist
Premier Members Credit Union
10.2020 - 05.2022
Rocky Mountain High School
Regulations // Systems