Catrina Gonzalez
Los Angeles,CA
Summary
Experienced server offering 13 years of customer service, enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Overview
10
10
years of professional experience
Work History
Waitress
Dal Rae
12.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
strada eateria and bar
02.2021 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Addressed concerns or complaints quickly to improve service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Implemented sanitary food handling, holding and service protocols.
Waitress
Perch Restaurant
06.2015 - 02.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Operated POS terminals to input orders, split bills and calculate totals.
- Organized special events helped with tray passing beverages and hors d'oeuvres,
- Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
- Provided exceptional service to high volume of daily customers.
Waitress
The Attic On Broadway
01.2017 - 05.2019
- Greeted customers, answered questions and recommended specials, wine and desserts.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Education
High School Diploma -
La Habra High School
La Habra, CA06.2006
Some College (No Degree) - Child Development
Pasadena City College
Pasadena, CASkills
- Point of Sale (POS) System Operations
- Menu Memorization
- High-Volume Dining
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Warm and Friendly
- Service-Oriented
- Food Safety Standards
- High Energy and Stamina
- Hors D'oeuvres Service
Education and Training
other,other
Timeline
Waitress
Dal Rae
12.2021 - Current
Waitress
strada eateria and bar
02.2021 - Current
Waitress
The Attic On Broadway
01.2017 - 05.2019
Waitress
Perch Restaurant
06.2015 - 02.2020
Some College (No Degree) - Child Development
Pasadena City College
High School Diploma -
La Habra High School
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