Catrina Handley
Dallas,TX
Summary
Ten plus years of progressive administrative and client service experience. Proficient with a consistent record of outstanding customer service. Effective communicator and problem solver who builds teamwork and has the drive to reach and surpass goals.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Safe Rent Solutions
2022.02 - 2022.10
- Inbound call handling and record keeping
- Receiving and responding to correspondence
- Account documenting and providing report information
Customer Service Agent
MinolUSA
2019.01 - 2021.10
- Inbound call handling and record keeping
- Receiving and responding to correspondence
- Account documenting and accepting payments
Front Desk Coordinator/Recruiter
Lane Staffing Office
2016.02 - 2019.12
- Performed a variety of office support duties including completing forms, maintaining logs
- Mail, fax, and arranging correspondence
- Maintain individual applications and details of application
- Inbound and outbound call handling
- Account documenting
Administrative/Customer Service Agent
Lane Staffing/ City of Dallas 311 Call Center
2013.05 - 2016.02
- Inbound call handling and record keeping
- Account documenting and accepting payments
- Receiving and sending correspondence
- Verifying invoices and imaging documents
Education
Mountain View Junior College
Dallas, TX01.1996
Navarro Junior College
Corsicana, TX01.1993
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
References
- Janelle Myrick, Manager, 214-764-8383
- Lisa Turner, Manager, 972-369-3511 ext. 121
Timeline
Customer Service Agent
Safe Rent Solutions
2022.02 - 2022.10
Customer Service Agent
MinolUSA
2019.01 - 2021.10
Front Desk Coordinator/Recruiter
Lane Staffing Office
2016.02 - 2019.12
Administrative/Customer Service Agent
Lane Staffing/ City of Dallas 311 Call Center
2013.05 - 2016.02
Mountain View Junior College
Navarro Junior College