Cattina Lee
Sedgwick
Gulfport,MS
5
years of professional experience
Dedicated customer service representative with expertise in conflict resolution and active listening. Proven ability to train new staff and enhance customer loyalty through effective communication.
Work History
Customer Service Representative
3 Years 6 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new representatives on systems, procedures, and best practices for customer interaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Key Holding Manager
1 Year 4 Months- Managed opening and closing procedures, safeguarding company assets and inventory.
- Trained staff on key holding responsibilities, enhancing team performance and accountability.
- Oversaw daily operations ensuring compliance with safety and security protocols.
- Coordinated maintenance of store facilities, ensuring optimal presentation and functionality.
- Managed financial transactions accurately, balancing cash registers at the end of each shift.
Education
Associate of Science - Business Administration
- NAACP Scholarship Recipient
Skills
Customer service
Telephone etiquette
Active listening
De-escalation techniques
Conflict resolution
Problem solving
Critical thinking
Data analysis
Computer proficiency
Administrative support
Timeline
Customer Service Representative
Sedgwick
04.2023 - CurrentRead More
Key Holding Manager
At Home Decor Superstore
11.2021 - 03.2023Read More
Alcorn State University
Associate of Science from Business Administration
Read More