Caullette Kilby
Carroll,Ohio
Summary
I am looking for a rewarding career, where I can be around the public. If I could make a difference in someone's life, that would be exactly what I'm aiming for. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Cardinal Health
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Dodd Provider
Fairfield County Board of Developmental Disabilities
09.2021 - Current
- Residential respite, shared living
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided life skills programming for students with moderate to severe autism.
Educational Aide
Fairfield County School District
09.2021 - 05.2022
- Worked with the students at Forest Rose School to ensure their safety and welfare, taught them transition skills, and implemented learning strategies
- Enhanced student learning by providing individualized support and guidance in various subjects.
- Collaborated with teachers to develop effective lesson plans, ensuring successful implementation of educational goals.
- Assisted students with special needs, promoting inclusion and fostering a positive learning environment.
- Managed classroom behavior by implementing consistent expectations and consequences, maintaining a productive learning atmosphere.
- Prepared and organized instructional materials, contributing to efficient classroom operations.
Delivery driver
UPS
09.2009 - 09.2021
- Delivering and pick up of parcels for residential and commercial customers, providing excellent customer service
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
USPS
06.1998 - 09.2009
- Sort and deliver mail and parcels to over 400 customers daily
Education
Travel And Tourism -
Hocking Technical College
Diploma -
Lancaster High School
Skills
- Time management
- Reading
- Grammar
- Typing
- Computer skills
- Punctuality
- Dependability
- Efficiency
- Customer service
- Medical claims and appeals
- CPR
- First Aid
Certification
Educational Aide Certificate
Projects
DODD
References
References available upon request.
Timeline
Customer Service Advocate
Cardinal Health
06.2022 - Current
Dodd Provider
Fairfield County Board of Developmental Disabilities
09.2021 - Current
Educational Aide
Fairfield County School District
09.2021 - 05.2022
Delivery driver
UPS
09.2009 - 09.2021
USPS
06.1998 - 09.2009
Travel And Tourism -
Hocking Technical College
Diploma -
Lancaster High School
Similar Profiles
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health
John NguyenJohn Nguyen
Supv, Warehouse Operations at Cardinal HealthSupv, Warehouse Operations at Cardinal Health
Ramon DuqueRamon Duque
Senior Pharmacy Technician at Cardinal HealthSenior Pharmacy Technician at Cardinal Health
JERRY P. RUSSELLJERRY P. RUSSELL
Extended Care Product Specialist – Post Acute at Cardinal HealthExtended Care Product Specialist – Post Acute at Cardinal Health
Kaitlin DawsonKaitlin Dawson
Registered Nurse, Progressive Care Unit at Fairfield Medical CenterRegistered Nurse, Progressive Care Unit at Fairfield Medical Center