Cavan Porter
Scottsdale
Summary
Account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Account Representative
Micamp Solutions
Scottsdale, AZ
05.2025 - Current
- Provide daily support to North American merchant account portfolio including onboarding of new clients, technology issue resolution, reconciliation of settlement accounts/fee structure, while managing to client satisfaction and response goal scorecard.
- Serve as subject matter expert and peer trainer to foster the learning development and implementation of best practices for new employees on job specific skills and company tools.
Expo/Food Runner
LA COCINA
Scottsdale, AZ
02.2025 - Current
- Confirm expedient and high quality food and beverage delivery
- Maintain exceptional customer service to increase guest loyalty
- Adapt to multiple tasks during peak hours and seasonal periods
Expo/Food Runner
ADOBE BAR AND GRILLE
Phoenix, AZ
06.2024 - 02.2025
- Efficiently deliver food from kitchen to customers
- Ensure order accuracy and manage direct communication with kitchen staff
- Support system for servers, restaurant director, and chef
- Deliver excellent customer service as an ambassador of the restaurant and Biltmore Hotel property
Food Runner - Centro
OMNI SCOTTSDALE RESORT AND SPA AT MONTELUCIA
Scottsdale, AZ
09.2022 - 05.2023
- Responsible for working in lockstep with servers to provide resort experience to pool side dining guests
- Coordinated food and beverage delivery from kitchen to pool and outdoor venues
- Utilized as expo resource for VIP guests
- Completed all opening and closing duties
Restaurant Team Member
POKE BAR SCOTTSDALE
Scottsdale
01.2022 - 09.2022
- Managed all aspects of restaurant including open/close, Point-of-sale, food preparation (hot/cold), marketing, inventory control, and guest services.
- Conducted new hire interviews and training
- Trusted by owner to operate restaurant autonomously
Education
Associate of Science - Cybersecurity
Western Governor's University
Chaparral High School - undefined
Chaparral High School
01-2023
Skills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Account reconciliation
- Department collaboration
- Processing payments
- Point of sale operation
- Conflict resolution
Timeline
Account Representative
Micamp Solutions
05.2025 - Current
Expo/Food Runner
LA COCINA
02.2025 - Current
Expo/Food Runner
ADOBE BAR AND GRILLE
06.2024 - 02.2025
Food Runner - Centro
OMNI SCOTTSDALE RESORT AND SPA AT MONTELUCIA
09.2022 - 05.2023
Restaurant Team Member
POKE BAR SCOTTSDALE
01.2022 - 09.2022
Chaparral High School - undefined
Chaparral High School
Associate of Science - Cybersecurity
Western Governor's University