Cavel Gordon
Lauderdale Lakes
Summary
Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
10
10
years of professional experience
Work History
Shift Leader
The Children's Place
Sunrise
07.2024 - 04.2026
- Supervised team members to maintain service levels during high-traffic retail hours.
- Trained new staff on customer service best practices.
- Provided excellent customer assistance and resolved issues promptly.
- Coordinated daily staff schedules to enhance coverage and meet customer demand.
- Managed inventory levels to ensure product availability.
- Enforced safety standards and maintained a clean work environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Eligibility Specialist
Department of Children and Family Services
Fort Lauderdale
11.2025 - 02.2026
- Assessed client eligibility for public assistance programs and services.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Evaluated applications for adherence to state and federal regulations, ensuring program integrity.
- Conducted interviews to gather necessary documentation and information.
- Maintained accurate case files and updated client records, facilitating timely access to benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Collaborated in team meetings to address policy changes and share best practices, enhancing team knowledge.
Shift Lead
Gigis Music Cafe
Sunrise
10.2016 - 11.2025
- Coordinated customer service to enhance guest experiences promptly.
- Resolved customer complaints and inquiries with professionalism.
- Trained new employees on cafe policies and service standards.
- Supported onboarding process for new employees, enhancing their familiarity with policies and procedures.
- Maintained cleanliness and organization of the cafe environment consistently.
- Assisted in inventory management and ordered supplies regularly.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
TSA Agent
Fort Lauderdale Airport
Hollywood
01.2024 - 04.2024
- Conducted thorough security checks to ensure passenger safety.
- Screened passengers and luggage using advanced security technology.
- Verified travel documents for accuracy and validity, ensuring compliance with entry regulations.
- Coordinated with airport staff to ensure efficient operational flow and enhance passenger experience.
- Assisted passengers requiring special attention, facilitating smoother navigation through the airport.
- Responded to passenger inquiries regarding security procedures effectively.
Server
Buffalo Wild Wings
Sunrise
07.2018 - 10.2018
- Delivered exceptional customer service, contributing to positive dining experiences.
- Took and processed customer orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction.
- Processed cash register transactions and balanced cash drawers at shift end, maintaining accuracy.
- Upheld safety standards by following health regulations during food service.
- Provided excellent customer service to ensure satisfaction.
Education
South Broward High School
Hollywood, FloridaSkills
- Inventory management
- Customer service
- Staff training
- Team supervision
- Effective communication
- Conflict resolution
- Adaptability to change
- Team leadership
- Attention to detail
- Point of sale management
Timeline
Eligibility Specialist
Department of Children and Family Services
11.2025 - 02.2026
Shift Leader
The Children's Place
07.2024 - 04.2026
TSA Agent
Fort Lauderdale Airport
01.2024 - 04.2024
Server
Buffalo Wild Wings
07.2018 - 10.2018
Shift Lead
Gigis Music Cafe
10.2016 - 11.2025
South Broward High School