Cavi Wesley
Los Angeles,CA
Summary
Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule. Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events.
Overview
5
5
years of professional experience
Work History
Host
STK
Westwood, California
04.2024 - Current
- Resolved conflicts between customers when necessary.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Host
Bubba Gump
Santa Monica
11.2023 - 01.2025
- Contributed to team efforts by accomplishing related tasks as needed.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Resolved conflicts between customers when necessary.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Server
Disneyland Resort
Anaheim, CA
01.2023 - 08.2023
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Banquet Server
Pechanga Resort Casino
Temecula, CA
03.2022 - 11.2022
- Educated guests on meals during by answering questions and bringing special orders.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
Retail Management
Pacific Sunwear
Lake Elsinore, CA
04.2020 - 01.2021
- Partnered with Pacsun to set daily store goals and expectations for sales and revenue.
- Delegated workflow and responsibilities to team of 15 retail associates.
- Increased store efficiency by identifying issues and implementing process improvements.
- Analyzed store metrics and developed and analyzed reports to identify action plans to improve KPI results.
- Delivered fantastic customer experience by identifying needs and suggesting products.
- Assisted retail manager with sales, employee management, customer service and operations management.
Education
Some College (No Degree) -
National University
La Jolla, CASome College (No Degree) -
Riverside City College
Riverside, CASkills
- Bussing and Table Resets
- Event Setup
- Customer Service
- Food Service
- Safe Food Handling
- Clear Communication
- Cleaning and Sanitizing
- Room Teardown
- Station Setup and Restocking
- Time Management
- Buffet Setup and Takedown
- Fine Dining Service
Contact
Lake Elsinore, CA 92530
Timeline
Host
STK
04.2024 - Current
Host
Bubba Gump
11.2023 - 01.2025
Server
Disneyland Resort
01.2023 - 08.2023
Banquet Server
Pechanga Resort Casino
03.2022 - 11.2022
Retail Management
Pacific Sunwear
04.2020 - 01.2021
Some College (No Degree) -
National University
Some College (No Degree) -
Riverside City College