Caya Jefferies

Dynamic healthcare professional with expertise in health insurance and customer service, honed at Sunrise Health Care. Excelled in resolving complex billing issues and enhancing client satisfaction. Proven ability to analyze client needs and maintain HIPAA compliance. Achieved a 95% customer satisfaction rate through effective communication and proactive problem-solving.

Throughout my healthcare insurance experience, one of my biggest accomplishments was consistently helping members resolve complex billing and claims issues while maintaining strong customer satisfaction. I became known for being dependable, patient, and detail-oriented when handling sensitive insurance information and assisting patients with understanding their benefits. I also improved my ability to manage high call volumes, multitask efficiently, and work closely with providers and team members to ensure claims and authorizations were processed accurately and on time.