Cayden De Santiago
Gilbert,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 5 years in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Customer Experience
Schnepf Farms
Queen Creek , AZ
10.2021 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Work well in high stress fast paced fluid environment
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns
Sales and Inventory
Garcia Group
Forth Worth , TX
01.2015 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Performed data entry and completed proper paperwork.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
General
Williams Filed High School
Gilbert, AZ06.2023
Skills
- Creative Problem Solving
- Understanding Customer Needs
- Responding to Difficult Customers
- Food and Beverage Service
- Team Player
- Point of Sale Systems
- Customer Service and Rapport
- Cool Under Pressure
- Able to Lift 30 Pounds
- Customer Transactions
- Customer Relations
- Honest and Ethical
Certification
Food Handlers Card
Timeline
Cashier/Customer Experience
Schnepf Farms
10.2021 - Current
Sales and Inventory
Garcia Group
01.2015 - Current
General
Williams Filed High School