Cayla Frerk
Pocahontas,IA
Summary
Dedicated professional with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of various computer software and history achieving high data output, offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
24
24
years of professional experience
Work History
Office Assistant
Storm Lake Honda
06.2024 - 11.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Director of Sales and Marketing
King's Pointe Waterpark Resort
08.2023 - 05.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
Manager
Pocahontas Inn & Suites
04.2011 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Data Entry Specialist
Managed Production Improvements
11.2000 - 03.2011
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Completed data entry tasks with accuracy and efficiency.
Education
Certificate - Medical Billing And Coding
Iowa Central Community College
Fort Dodge, IA12-2025
Associate of Arts - Accounting
Iowa Lakes Community College
Emmetsburg, IA05-2020
Skills
- Data entry
- Customer service
- Multi-line phone proficiency
- Office administration
- Administrative support
- Documentation and reporting
- Time management
- Team leadership
- Schedule preparation
- Financial management
- Key account management
- Print advertising
Timeline
Office Assistant
Storm Lake Honda
06.2024 - 11.2024
Director of Sales and Marketing
King's Pointe Waterpark Resort
08.2023 - 05.2024
Manager
Pocahontas Inn & Suites
04.2011 - 07.2022
Data Entry Specialist
Managed Production Improvements
11.2000 - 03.2011
Certificate - Medical Billing And Coding
Iowa Central Community College
Associate of Arts - Accounting
Iowa Lakes Community College