Summary
Overview
Work History
Education
Skills
Timeline
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Cayla Kettlewood

Madison

Summary

Dependable bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Proven ability to manage high-volume service and maintain optimal inventory levels while training new staff. Proficient in POS operation and adept at multitasking, ensuring a seamless guest experience.

Overview

1
1
year of professional experience

Work History

Bartender

Chagrin Tavern
05.2024 - Current
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Chagrin Tavern
08.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Bartender

The Club Lounge
03.2024 - 05.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

MBA -

Cleveland State University
Cleveland, OH
12-2026

BBA -

Cleveland State University
Cleveland, OH
12-2025

High School Diploma -

Mentor High School
Mentor, OH
05-2021

Skills

  • Hostess support
  • Order delivery practices
  • Team member support
  • Strong work ethic
  • Customer service
  • POS operation
  • Multitasking and organization

Timeline

Server

Chagrin Tavern
08.2024 - Current

Bartender

Chagrin Tavern
05.2024 - Current

Bartender

The Club Lounge
03.2024 - 05.2024

MBA -

Cleveland State University

BBA -

Cleveland State University

High School Diploma -

Mentor High School

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