Summary
Overview
Work History
Education
Skills
Internship
Languages
Timeline
Generic

Jada Martinez

Wappingers Falls,NY

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Bartender

Tradicionez
05.2025 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Host

Casa Vallarta Mexican Restaurant
12.2024 - 03.2025
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Server

Hurricanes Bar & Grill
03.2024 - 11.2025
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Roy C. Ketcham High School
Wappingers Falls, NY

Skills

  • Bar restocking
  • Safe service compliance
  • Basic accounting
  • Mixology
  • Team training and development
  • New hire training
  • Customer service
  • Performance improvement
  • Recipe and menu memorization
  • Maintaining a clean bar
  • Multilingual in english and Spanish
  • Team member support
  • Hostess support
  • Upselling techniques
  • Point of sale (POS) system operations

Internship

I am currently an intern with the Harriet Tubman Academic Skills Center for my degree in psychology. Here, I work with kids with a variety of different developmental or behavioral issues. I help them with school work, projects, activities and more.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Bartender

Tradicionez
05.2025 - Current

Host

Casa Vallarta Mexican Restaurant
12.2024 - 03.2025

Server

Hurricanes Bar & Grill
03.2024 - 11.2025

High School Diploma -

Roy C. Ketcham High School

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