Jack Norman
Seattle,WA
Summary
Dependable Server/ bartender with experience in a cafe setting. Successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Wooden City
03.2025 - 12.2025
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Server
Wooden City
03.2022 - 03.2025
- Prepare the dining room for guests by cleaning and clothing tables, setting decorations, service plates, and utensils.
- Maintain table setting by removing courses as completed, refilling water glasses, and being attentive to additional needs.
- Take and deliver food orders for over 100 guests per night.
- Welcome guests in a warm and friendly manner.
- Seats guests and manage the seating chart.
- Monitors restaurant activity to determine seating and dining flow.
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Cultivated warm relationships with regular customers.
Barista/ Barista Trainer
Starbucks
10.2019 - 03.2022
- Received the Partner of the Quarter award for work ethic, team spirit, and customer service skills.
- Trained Baristas and continued to mentor other staff members to create a positive and growth oriented team environment
- Provided excellent and consistent customer service at a very high volume location, prioritizing connecting with customers while preparing high quality beverages with efficiency.
- Managed drink orders for over 100 customers per hour in an efficient manner.
- Mastered the beverage menu with high proficiency in personalizing drinks to customers specifications.
- Exceeded standards of cleanliness keeping in mind both state and company sanitation practices.
- Prepared food to order and maintained stock of both food and drink ingredients.
Adventure Trip Guide
McGaw YMCA Camp Echo
05.2021 - 08.2021
- Led 6-9 day backcountry trips for youth ranging ages 16-18, prioritizing physical and mental wellbeing of participants while encouraging development of both hard and soft skills such as leadership, survival skills, communication, emotional intelligence, and enjoying the outdoors.
- Organized daily logistical details of trips including gear maintenance, meal planning and preparation, safe transportation, liaising with parents and base camp, and navigation while on trail.
- Collaborated closely with co-guide to coordinate the safest and most impactful trip experience for participants and worked with other trip guides to continually improve skills and find ways to best serve youth, while developing healthy working relationships.
- Programmed creative team-building activities for the group that encouraged self discovery, leadership, communication, and fun.
Lifeguard/ Lifeguard Supervisor
McGaw YMCA
10.2017 - 05.2019
- -Guarded 25 patrons at a time, focusing completely on their safety and watching for potential risk factors in the water and on the pool deck.
- Supervised up to 4 lifeguards at a time, rotating their positions and checking on their wellbeing so that they could focus on staying alert and being ready to respond in an emergency.
- Participated in and helped lead regular in-services to maintain high standards of lifeguard training and skill practice.
Marketing Specialist
Fleet Feet Sports
08.2017 - 11.2018
- -Designed advertising booths at sporting events in order to draw the attention of potential customers and highlight Fleet Feet’s athletic apparel and accessories.
- Studied all products and continually watched for updates on store merchandise to give informed and personalized recommendations to interested customers.
- Liaised with store managers to address inventory flow and transported product to and from all 7 Chicago-land area stores and race locations to ensure efficient product delivery and satisfaction.
Education
Some College (No Degree) - Prenursing
Tacoma Community College
Tacoma, WAHigh School -
Evanston Township High School
Evanston, IL01-2017
Skills
- Hostess support
- Team member support
- Food inspection
- Table resetting
- Food and beverage pairings
- Cash handling
- Liquor, wine, and food service
- Calm demeanor
- Positive and professional
Certification
- Wilderness First Responder (WFR)
- Washington Food Handlers Card
- Class 12 Mixologist Permit
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender
Wooden City
03.2025 - 12.2025
Server
Wooden City
03.2022 - 03.2025
Adventure Trip Guide
McGaw YMCA Camp Echo
05.2021 - 08.2021
Barista/ Barista Trainer
Starbucks
10.2019 - 03.2022
Lifeguard/ Lifeguard Supervisor
McGaw YMCA
10.2017 - 05.2019
Marketing Specialist
Fleet Feet Sports
08.2017 - 11.2018
Some College (No Degree) - Prenursing
Tacoma Community College
High School -
Evanston Township High School