Cayla Landry
New Iberia,LA
Summary
Dynamic administration and operations professional with over 12 years experience with streamlining complex administrative, financial, and logistical workflows on a deadline. Proven expert in ERP Administration (Microsoft Dynamics AX) and full billing cycle leadership. Adept in bridging the gap between technical systems and departmental operations to drive overall workflow efficiency and data accuracy in a high pressure environment.
Overview
12
12
years of professional experience
Work History
Lead Biller
Team Industrial Services Inc
Scott, LA
10.2012 - 01.2025
- Oversaw billing processes, ensuring accuracy and compliance with industry standards in a high volume district.
- Mentored team members on billing software, enhanced overall productivity and efficiency.
- Implemented process improvements that reduced billing discrepancies and streamlined workflows.
- Coordinated with cross-functional teams to resolve billing inquiries and disputes both timely and effectively.
- Organized and managed weekly operations and finance meetings
- Managed customer accounts, fostering strong relationships and promoting service excellence.
- Assisted in financial reporting by providing accurate and timely data on billing activities for management review.
- Liaised between the finance department and other departments to ensure seamless coordination on matters related to billing operations.
- Managed a high volume of complex accounts, diligently addressing all aspects of billing while maintaining exceptional attention to detail.
- Conducted periodic audits of billed amounts against contract terms to verify compliance with company policies and procedures.
- Reduced payment disputes by ensuring timely and accurate invoicing, closely monitoring accounts receivable.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Organized multistate travel coordination.
- Maintained districts PTO eligibility schedule with Operations
Skills
- Effective time management
- Accurate data entry
- Professionalism and ethics
- Goal-oriented mindset
- Conflict resolution techniques
- Continuous process improvement
- High attention to detail
- Adherence to deadlines
- Advanced Excel proficiency
- Advanced billing knowledge
- Proactive decision making
- Efficient problem solving
- Customer service
- Attention to detail
- Multitasking Abilities
- Customer service support
- Adaptability and flexibility
- Analytical thinking
- Team collaboration and support
- Organizational skills
- Professional communication
- Documentation skills
- Adaptability
- Office equipment operation
Systems & ERP
- Office Suite
- Microsoft Dynamics AX
- M-Files
- SAP Concur Vendor
- Track
Timeline
Lead Biller
Team Industrial Services Inc
10.2012 - 01.2025