Kristin Maciel
Galt ,CA
Summary
Efficient billing professional with 14 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Lead Biller
EyeOptics Optometry Center
10.2009 - 09.2023
- Managed insurance billing for 4 doctors.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Artisan Shutter Company
05.2003 - 08.2009
- Prepared bids and proposals to submit to clients and secure new business.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Education
General Studies
Cuyamaca College
El Cajon, CASkills
- Customer Service
- Billing Information Collection
- Insurance Plan Verification
- Excellent Communication
- Organization and Time Management
- Billing
- Insurance Confirmation
- Monthly Reconciliations
- Insurance Billing Procedures
- Claim Processing
- Invoice Coding
- ICD-10 Coding
- Invoice Reconciliation
- Invoice Review
Timeline
Lead Biller
EyeOptics Optometry Center
10.2009 - 09.2023
Customer Service Representative
Artisan Shutter Company
05.2003 - 08.2009
General Studies
Cuyamaca College
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