Cayla Pohs
Roseville,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Human Resources Team Member
Super Target Store
Charlotte, NC
09.2016 - 10.2020
- Streamlined recruitment processes for increased efficiency and reduced timetohire.
- Improved employee retention rates with targeted professional development programs.
- Maintained compliance with state and federal labor laws through consistent policy enforcement and updates as needed.
- Boosted company culture through regular team-building activities and events.
- Implemented onboarding programs for seamless integration of new hires into the workforce.
- Reduced turnover rates by addressing employee concerns promptly and professionally.
Cash Office Associate
Super Target Store
Charlotte, NC
08.2015 - 10.2020
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Customer Service Cashier
Super Target Store
Charlotte, NC
08.2015 - 09.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Studio Manager
Portrait Innovations
Charlotte, NC
03.2011 - 01.2016
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Created policies and procedures for company and delivered company-wide training to employees.
- Collaborated closely with clients throughout projects, ensuring their visions were accurately translated into finished products that exceeded expectations.
Customer Service Representative
Portrait Innovations
Charlotte, NC
02.2009 - 03.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pool Manager
Carolina Pool Management
Charlotte, NC
04.2005 - 10.2009
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
Education
Biological Sciences
Appalachian State University
Boone, NC05.2009
High School Diploma - General Education
Weddington High School
Charlotte, NC06.2007
Skills
- HR policies and procedures
- Employee retention
- Payroll administration
- Customer relations
- Training and mentoring
- Complex Problem-solving
- Customer service delivery
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Human Resources Team Member
Super Target Store
09.2016 - 10.2020
Cash Office Associate
Super Target Store
08.2015 - 10.2020
Customer Service Cashier
Super Target Store
08.2015 - 09.2016
Studio Manager
Portrait Innovations
03.2011 - 01.2016
Customer Service Representative
Portrait Innovations
02.2009 - 03.2011
Pool Manager
Carolina Pool Management
04.2005 - 10.2009
Biological Sciences
Appalachian State University
High School Diploma - General Education
Weddington High School