Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Cayla Richardson

Cayla Richardson

Frederick,Maryland

Summary

I am a customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. I am experienced with providing quality product recommendations and solutions to meet customers needs and exceed expectations.

I am also highly focused on team support and customer relationship building. I can be a very persuasive and friendly individual, poised to consistently exceed performance standards and sales targets!

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Spencer's Gifts
Frederick, MD
12.2022 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Sales Associate

Spirit Halloween
Frederick, Maryland
09.2020 - 11.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Operated cash registers and balanced drawers
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Packaged up merchandise and took inventory of store goods
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Babysitter

SELF-EMPLOYED
Frederick, Maryland
03.2018 - Current
  • Took care of children ages 1-12 years of age
  • Helped by changing diapers, potty training, bathing, teeth brushing, and other daily needs
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Prepared healthy lunches and age-appropriate snacks
  • Assisted children with homework assignments and special projects across different subjects.
  • Encouraged hygiene and other healthy habits
  • Taught numbers, letters, and other resourceful activities to help with development
  • Provided care for children inside and outside the home
  • Organized and cleaned home after activities by picking up toys and straightening up play room
  • Communicated positively with children and guardians
  • Enforced rules to teach good manners and maintain a safe environment.

Education

High School Diploma -

Frederick High School
Frederick, MD

Some College (No Degree) - Arts And Humanities

Frederick Community College
Frederick, MD

Skills

  • Stocking and Receiving
  • Time Management
  • Trend Monitoring
  • Retail Loss Prevention
  • Product Recommendations
  • Customer Service
  • Cash Handling Accuracy
  • Merchandising
  • Store Opening and Closing
  • Flexible Schedule
  • Cash Handling
  • Problem-Solving
  • Teamwork and Collaboration
  • Excellent Communication Skills
  • Listening Skills
  • Calendar Management
  • Product Knowledge
  • Organizing and Preparing Meetings
  • Creative Thinking
  • Attention to Detail

Certification

  • CPR/First Aid Training - 2022
  • BBP Training - 2023

Hobbies

  • Entomology
  • Art; Painting, Tattooing

Timeline

Sales Associate

Spencer's Gifts
12.2022 - Current

Sales Associate

Spirit Halloween
09.2020 - 11.2020

Babysitter

SELF-EMPLOYED
03.2018 - Current

High School Diploma -

Frederick High School

Some College (No Degree) - Arts And Humanities

Frederick Community College

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Cayla Richardson