Olevia Chaffin
Sun Valley,Idaho
Summary
Dynamic professional with a proven track record at Lupo Fine Food and Wine Restaurant, enhancing beverage revenue by 15% through strategic analytics. Skilled in payment processing and customer relationship management, I excel in problem-solving and team collaboration, driving guest satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Operating Supervisor & Front of House Manager
Lupo Fine Food and Wine Restaurant
Sun Valley, USA
05.2022 - Current
- Leveraged POS reporting analytics to restructure beverage programming, increasing beverage revenue by 15%, this includes but is not limited to menu setups, payment corrections, sales reports, and transaction audits.
- Increased guest satisfaction by 20%, by designing and onboarding systems-training programs.
- Managed customer communication and resolved escalated service issues, ensuring accurate guest accounts and improved satisfaction.
- Audited inventory tracking, reducing waste by 10% and strengthening cost-control procedures.
- Utilized reporting tools to provide insights for management decisions and streamline workflow processes.
- Processed and reconciled daily payments and corrected billing discrepancies to enhance accuracy in financial reporting.
Server & Food Runner
Warfield
Sun Valley, USA
05.2020 - 09.2022
- Managed customer orders; ensured timely service during peak hours.
- Executed order entry and payment processing through Toast POS, ensuring accuracy and efficiency.
- Communicated with customers, resolved service concerns, ensured data accuracy, and coordinated operational logistics across teams.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area and service stations.
Server, Food Runner & Host
The Bay
Santa Rosa Beach, USA
05.2016 - 09.2019
- Led digital waitlists and guest records through OpenTable, ensuring accurate tracking of guest reservations.
- Coordinated customer flow and resolved seating or service concerns while supporting managers with administrative tasks and maintaining system efficiency.
Skills
- Payment processing and transaction accuracy
- Reporting and customer database management
- Complex problem solving and customer relationship management
- Cross functional collaboration and process design
- Customer service and inventory management
- Utilization of AI tools and reporting systems
Timeline
Assistant Operating Supervisor & Front of House Manager
Lupo Fine Food and Wine Restaurant
05.2022 - Current
Server & Food Runner
Warfield
05.2020 - 09.2022
Server, Food Runner & Host
The Bay
05.2016 - 09.2019