Kimberly Witynski
Elizabeth,NJ
Summary
Dedicated Customer Service Professional experienced in employee training and enhancing guest experiences. Achieved improved customer engagement through effective implementation of safety regulations and promotion of teamwork. Focused on delivering exceptional service and fostering positive relationships with guests and coworkers.
Overview
1
1
Language
15
15
years of professional experience
Work History
3rd Assistant Front End Manager
Shoprite Of Linden
Linden, New Jersey
09.2021 - Current
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, inquiries, and checkout processes.
- Managed daily operations of the front end area including opening and closing duties.
- Supervised cashiers in handling transactions accurately and efficiently.
- Trained new employees on store policies and customer service procedures.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Ensured all employees followed safety regulations while performing their duties.
- Collaborated with team members to ensure a clean and safe shopping environment.
- Inspected checkout lanes periodically to verify accuracy of pricing information.
- Implemented promotional displays to highlight special products and sales.
- Provided feedback to management on team performance and areas for improvement.
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Collaborated with other managers on developing new operational processes.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Medical Assistant
Children's Asthma and Breathing Center
Millburn, New Jersey
03.2011 - 05.2026
- Administered inhalation therapies and monitored patient responses.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Recorded vital signs and prepared patients for examinations efficiently.
- Assisted in patient intake and documentation for respiratory assessments.
- Provided education to families on asthma management and medication use.
- Scheduled appointments and managed follow-up visits for patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Maintained medical supplies and ensured proper equipment functionality.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Arranged patient charts to ensure smooth clinic operations before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
Education
Medical Assitant - Health Sciences
Sanford Brown Institute
Iselin, NJ10-2008
Skills
- Customer relationship management
- Employee training
- Checkout process optimization
- Point of sale systems
- Cash handling accuracy
- Payment processing accuracy
- Transaction record accuracy
- Promotional display management
- Appointment scheduling
- Medical office management
- Safety regulation adherence
- Conflict resolution
- Payment processing accuracy
Languages
Polish
Elementary
Timeline
3rd Assistant Front End Manager
Shoprite Of Linden
09.2021 - Current
Medical Assistant
Children's Asthma and Breathing Center
03.2011 - 05.2026
Medical Assitant - Health Sciences
Sanford Brown Institute