Caylanna Geariety
Verona
Summary
"Individual commitment to a group effort-That is what makes a team work, a company work, a society work, a civilization work."- Vince Lombardi
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
Holbrook Heating and Cooling
Jamesville, NY
01.2022 - 04.2023
- Responsible for acts as the primary point of contact, managing customer inquiries, complaints, and orders via phone, email, or chat to ensure high satisfaction.
- Duties include but are not limited to, Respond to high volume inbound calls and emails, handling customer inquiries and concerns with professionalism, troubleshoot customer issues and provide efficient resolutions., build rapport with customers, fostering long-term relationships, assist with administrative tasks to maintain efficient operations.
Client Relations Specialist
Onondaga County Water Authority
Syracuse, NY
04.2023 - 10.2024
- Overall responsibilities- scheduling service requests, dispatching crews, and maintaining communication to ensure timely service. Manageing high-volume calls, updating customer databases, processing new service applications, managing final billing, and assist with billing disputes.
- Duties respond to inquiries via phone, email, or in-person in a timely, professional manner, handle escalated customer complaints and resolve high-emotional situations tactfully, operates fax machine, mail machine, cash register, computers, phones, and other standard office machines.
Heavy Equipment Operator
T.H. Kinsella
Jamesville, NY
06.2021 - 01.2022
- Overseeing operations related to safely maneuvering large machinery such as excavators, bulldozers, and loaders to excavate, grade, and move materials on construction or industrial sites
- Including operating heavy equipment, clearing catwalks of any debris/ maintaining jobsite cleanliness, performing repairs on the quarry plant as well as maintaining equipment/machinery.
Education
Highschool Diploma/Equivalent -
Literacy Outreach for Madison County
Cazenovia, NYSkills
- Multi-line phone talent
- Professional telephone demeanor
- Records Management
- Data entry
- Microsoft outlook
- Complaint resolution
- Client needs assessment/Client retention strategies
- Ability to multitask
- Payment processing
- Safety and compliance
Certification
- Certified Home Health Aid - [January 2024- Present]
Timeline
Client Relations Specialist
Onondaga County Water Authority
04.2023 - 10.2024
Client Relations Specialist
Holbrook Heating and Cooling
01.2022 - 04.2023
Heavy Equipment Operator
T.H. Kinsella
06.2021 - 01.2022
Highschool Diploma/Equivalent -
Literacy Outreach for Madison County