Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kim Wildermuth

Jackson Center,OH

Summary

Dynamic Client Relations Specialist with a proven track record at LabCorp, enhancing customer satisfaction through expert coordination and courteous demeanor. Excelled in cross-functional roles, from phlebotomy to pharmaceutical sales, demonstrating unparalleled research and report creation skills. Achieved significant improvements in client relations and operational efficiency, showcasing an adaptive team player mentality and a detail-oriented approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Relations Specialist

LabCorp
Dublin, OH
01.2019 - Current
  • Developed and implemented client relations strategies to ensure customer satisfaction.
  • Provided technical support to clients regarding product usage.
  • Managed incoming inquiries from customers via phone, email and other communication channels.
  • Resolved customer complaints in a timely manner and ensured satisfactory outcomes.
  • Maintained positive relationships with clients by providing prompt responses to their queries.
  • Coordinated with various departments within the organization to ensure smooth operations.
  • Ensured compliance with established standards for quality assurance purposes.

Pharmaceutical Rep

Wellfount Pharmacy
Columbus, OH
06.2016 - 01.2019
  • Excellent phlebotomy and specimen processing skills, adult/pediatric drawing, detail oriented
  • Fast, accurate data entry, providing unparalleled customer service including the ability to work with parents of young children
  • Provided sales support in the form of product information and clinical data to customers.
  • Developed and presented product training seminars to physicians, pharmacists and nurses.

Licensed/Certified Dialysis Technician

Fresenius Medical Care
12.2011 - 09.2016
  • Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access
  • Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor
  • Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed
  • Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed

Specimen processor/Phlebotomist

Pathology Laboratories
03.2013 - 06.2016
  • Accurate and timely processing of specimens: to and from the laboratory, within the Laboratory Information System (LIS), and to the pertinent departments of the laboratory, all while following department guidelines, centrifuging, aliquoting, distributing, labeling, loading laboratory instruments, documentation for both in house and reference laboratories assuring proper testing is ordered and appropriate specimens are sent
  • Order entry, specimen receipt, referral orders and reviews all for compliance and accuracy

Education

Dialysis Tech Program -

Fresenius Medical
01.2008

Phlebotomy Seminar -

Toledo
Toledo, OH
01.2006

Phlebotomy Course - Certification

Ohio Hi-Point
01.2004

Lima Technical College -

Lima Technical College
01.1998

Bachelor of Science - Healthcare Administration

University of Phoenix
Tempe, AZ

Skills

  • Multi-line phone talent
  • Courteous demeanor
  • Professional telephone demeanor
  • Report creation
  • Research
  • Coordination
  • Scheduling
  • Cross-functional coordination
  • Adaptive team player

Certification

  • Bonent Certified
  • OCDT
  • Ohio Accidental Death and Health Producer License

References

Available upon request

Timeline

Client Relations Specialist

LabCorp
01.2019 - Current

Pharmaceutical Rep

Wellfount Pharmacy
06.2016 - 01.2019

Specimen processor/Phlebotomist

Pathology Laboratories
03.2013 - 06.2016

Licensed/Certified Dialysis Technician

Fresenius Medical Care
12.2011 - 09.2016

Dialysis Tech Program -

Fresenius Medical

Phlebotomy Seminar -

Toledo

Phlebotomy Course - Certification

Ohio Hi-Point

Lima Technical College -

Lima Technical College

Bachelor of Science - Healthcare Administration

University of Phoenix

Similar Profiles

CREATE PROFILE
Kim Wildermuth