Caylee Ferens
Greenville
Summary
Dynamic Shift Lead with a proven track record at Border Foods Inc., excelling in team supervision and operational excellence. Recognized for enhancing service speed and customer satisfaction through effective training and process improvements. Strong communicator and empathetic leader, skilled in problem-solving and money handling, fostering a positive and efficient work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Border Foods Inc.
Greenville, MI
10.2024 - Current
- Supervised team members to ensure adherence to operational standards and quality control.
- Trained new employees on safety protocols and efficient workflow procedures.
- Coordinated daily shift operations to optimize labor and inventory management.
- Implemented process improvements that enhanced service speed and customer satisfaction.
Kitchen Staff Trainer
BC Pizza
Greenville, MI
09.2023 - 10.2025
- Trained new kitchen staff on food safety protocols and operational procedures.
- Developed training materials to enhance staff understanding of menu items and preparation techniques.
- Conducted hands-on training sessions to ensure consistent food quality and presentation standards.
- Monitored kitchen workflows to identify areas for efficiency improvements and process optimization.
Education
Criminal Justice
Northern Michigan University
Marquette, MIHigh School Diploma -
Senior Greenville High School
Greenville, MISkills
- leader
- great communicator
- teamwork
- adaptability
- Positive attitude
- problem solving
- money handling
- empathy
Certification
Scuba certification (15 ft)
OSHA certified
Accomplishments
- Captain of my high school track team
- Played high school football and was the only female to finish all 4 seasons. (Lineman)
- Did early college in high school (public safety class)
Timeline
Shift Lead
Border Foods Inc.
10.2024 - Current
Kitchen Staff Trainer
BC Pizza
09.2023 - 10.2025
Criminal Justice
Northern Michigan University
High School Diploma -
Senior Greenville High School