Cayleene Roche
Westfield,Massachusetts
Summary
Customer service professional with extensive experience in building relationships and delivering tailored solutions. Demonstrates strong communication skills in both English and Spanish, enhancing client satisfaction and driving sales. Known for effective problem-solving and coordination with teams to ensure seamless service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flooring Sales Specialist
Lowes Home Improvment
Hadley, Massachusetts
11.2025 - Current
- Build relationships with customers and provide solutions tailored to their need.
- Generate quotes,special orders,and financing applications.
- Assisting customers with product selection, project planning, and purchase decision.
- Consistently meeting sales goals while maintaining a positive customer service experience.
- Resolving customer installation concerns by coordinating with installers, vendors, and store personnel to ensure timely and satisfactory project completion.
- Conducted floor measurements to provide accurate estimates for projects.
- Maintained records of customer orders including payment terms, product details, delivery dates.
PCA Worker
Tempus Unlimited
Holyoke, Massachusetts
04.2024 - Current
- Provide daily support to elderly clients, enhancing independence and well-being.
- Coordinate with healthcare teams to implement personalized care plans.
- Monitor health indicators and manage medication schedules for optimal health.
- Collaborate with families to develop strategies improving clients' quality of life.
- Deliver specialized care services to elderly clients while maintaining detailed health records and adapting support strategies based on individual needs.
- Assess and document client health changes, implementing preventive measures and emergency response protocols to ensure optimal care outcomes.
- Partner with medical professionals to refine care approaches, incorporating feedback and adjusting support methods for enhanced client well-being.
Head Cashier
Lowes Home Improvment
Hadley, Massachusetts
08.2025 - 11.2025
- Supervised front-end operations, supporting cashiers during peak business periods to enhance service efficiency.
- Coordinated breaks and schedules for cashier staff, ensuring optimal coverage during busy times.
- Trained new associates on exemplary customer service and cash handling procedures.
- Managed cash drawers, register reconciliation, and daily cash handling procedures.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Facilitated returns and exchanges, contributing to high levels of customer satisfaction with purchases.
Fufillment Associate
Lowes Home Improvment
Hadley, Massachusetts
05.2025 - 08.2025
- Coordinated customer pickups and deliveries with high accuracy, enhancing customer satisfaction.
- Ensured inventory accuracy in fast-paced environment, supporting seamless operations.
- Communicated order status and resolved customer concerns.
- Collaborated with team members to streamline workflow during shifts, improving overall team efficiency.
- Assisted in training new associates on operational procedures and safety guidelines.
Client Specialist
Milan Laser Hair Removal
Holyoke, Massachusetts
08.2024 - 05.2025
- Implemented advanced client management strategies to optimize scheduling efficiency and enhance service delivery, resulting in improved client satisfaction rates.
- Educated clients on laser hair removal procedures and aftercare.
- Maintained accurate records of customer accounts using CRM software.
- Performed administrative duties such as filing paperwork, creating documents, and scheduling appointments.
- Scheduled and confirmed customer appointments and delivered timely reminders.
Appliance Specialist
The Home Depot
Westfield, Massachusetts
11.2023 - 09.2024
- Efficiently managing the department when alone, including closing responsibilities and maintaining cleanliness.
- Independently handling high customer volume with ease.
- Learning a new POS system and excelling in building strong relationships with customers.
- Assisting customers with their needs around the store and/or selecting the ideal appliances.
- Learning about other departments and assisting coworkers with lift equipment licenses.
- Demonstrated appliance features and functionality to enhance customer understanding.
Crew Trainer
McDonald's
Westfield, Massachusetts
11.2021 - 11.2023
- Streamlined training procedures for new staff while managing daily operations, enhancing team efficiency and maintaining exceptional service standards.
- Implemented systematic cash handling protocols and optimized POS operations, ensuring accurate transactions and minimal discrepancies.
- Fostered positive team dynamics across multiple locations, facilitating knowledge transfer and operational excellence in high-pressure environments.
- Executed precise opening and closing procedures while maintaining quality standards during non-standard hours.
- Mentored team members in operational best practices, strengthening customer service capabilities and cross-functional performance.
Sandwich Artist
Subway
Westfield, Massachusetts
09.2021 - 12.2021
- Demonstrated exceptional multitasking during peak hours, balancing customer service with sandwich preparation and POS operations.
- Enhanced customer satisfaction by providing attentive service and ensuring timely order processing.
- Coordinated team efforts to uphold product quality and ensure compliance with food safety protocols.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans to maintain a clean and organized service area.
- Optimized store closing procedures through systematic cleaning, inventory management, and security protocols.
Education
High School Diploma -
Westfield High School
Westfield, MA06-2024
Skills
- Sales strategy
- Customer Service
- Product knowledge
- Relationship management
- Inventory Management
- Inventory accuracy
- Stock replenishment
- POS Systems
- POS software
- Cash handling
- Store operations
- Scheduling
- Training
- Multitasking
- Problem Solving
- Conflict resolution
- Leadership
- Team Building
- Computer literacy
- Spanish
- English
- Relationship building
- Multitasking Abilities
Certification
- Forklift
- Reach Truck
- Order Picker
- Electric Pallet jack
- Electric Ladder
Languages
- English
- Spanish
Volunteer Work
Volunteer at a local elementary school,supporting staff, students, and school events while demonstrating strong communcation and customer service skills.
Leadership
Generation Leadership - 4 years
Cheerleading captain - 4 years
Timeline
Flooring Sales Specialist
Lowes Home Improvment
11.2025 - Current
Head Cashier
Lowes Home Improvment
08.2025 - 11.2025
Fufillment Associate
Lowes Home Improvment
05.2025 - 08.2025
Client Specialist
Milan Laser Hair Removal
08.2024 - 05.2025
PCA Worker
Tempus Unlimited
04.2024 - Current
Appliance Specialist
The Home Depot
11.2023 - 09.2024
Crew Trainer
McDonald's
11.2021 - 11.2023
Sandwich Artist
Subway
09.2021 - 12.2021
High School Diploma -
Westfield High School