Caylie King
Cullman,AL
Summary
Skilled in data entry and professional phone etiquette, I excel in time management and organizational tasks. At Smith.ai, I enhanced customer satisfaction by efficiently managing inquiries and appointments. My expertise in pharmacy operations, underscored by a proven track record at Walgreen's Pharmacy, showcases my ability to meet and exceed employer expectations with precision and a proactive approach.
Overview
5
5
years of professional experience
Work History
Virtual Receptionist
Smith.ai
Cullman, AL
11.2023 - 11.2024
- Greeted customers and answered inquiries via telephone and email.
- Created appointment schedules for clients.
- Entered customer data into a virtual database.
- Processed payments and invoices in an efficient manner.
- Handled incoming calls, emails, and chats promptly and professionally.
- Organized client files by inputting data into the system accurately.
- Updated customer records with new contact information as needed.
Medical Receptionist
Sequence Health
Cullman, AL
08.2022 - 07.2023
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Certified Pharmacy Technician
Walgreen's Pharmacy
Cullman, AL
08.2021 - 08.2022
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
Pharmacy Technician
Walmart
Cullman, AL
02.2021 - 08.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
Pharmacy Technician
Grand Pointe Pharmacy
Cullman, AL
02.2020 - 02.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
High School Diploma -
Vinemont High School
Vinemont, AL05-2019
Some College (No Degree) -
Wallace State Community College
Hanceville, ALSkills
- Professional phone etiquette
- Data entry proficiency
- Time management expertise
- Email management
- Strong organizational skills
- Meeting documentation
Timeline
Virtual Receptionist
Smith.ai
11.2023 - 11.2024
Medical Receptionist
Sequence Health
08.2022 - 07.2023
Certified Pharmacy Technician
Walgreen's Pharmacy
08.2021 - 08.2022
Pharmacy Technician
Walmart
02.2021 - 08.2021
Pharmacy Technician
Grand Pointe Pharmacy
02.2020 - 02.2021
High School Diploma -
Vinemont High School
Some College (No Degree) -
Wallace State Community College
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