Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Caylyn Oliver

Redford

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Lavish Living Services
07.2019 - Current
  • Answered phone calls, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with payroll duties for 1-4 employees.

Retail Store Manager

Just Jay's Clothing
03.2020 - 07.2023
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Optimized store displays and appearance via strategic merchandising.
  • Submitted orders for new inventory.
  • Processed incoming online orders.
  • Answered customer calls via phone, email and chat services.
  • Open and closed retail store.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Interacted well with customers to build connections and nurture relationships.

Janitorial Worker

Lavish Living Services
06.2015 - 07.2019
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Kept building spaces premises clean inside and outside.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.

Sales Associate

O.N Fashion Boutique
01.2014 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, payment cards, and receipts to customers.

Sales Associate

Walmart
02.2013 - 08.2013
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Maintained a fully stocked and clean merchandise area.
  • Answered customers questions and concerns.
  • Followed all safety guidelines

Education

High School Diploma -

Homeschooled
Detroit, MI
06-2015

Skills

  • Customer engagement
  • Organized data entry
  • Proficient in computer applications
  • Administrative support
  • Prioritization and scheduling
  • Efficient file categorization
  • Email management software
  • Analytical thinking
  • Meticulous attention to specifics
  • Strategic issue resolution
  • Adaptable multitasking skills
  • Effective written communication

Languages

English

Interests

  • I like working with my hands and fixing things
  • Virtual Reality
  • Learning new cooking techniques and expanding my culinary skills
  • Baking
  • Cooking
  • Reading
  • Video Gaming
  • Team Sports
  • Astrology
  • Mindfulness Practices
  • I enjoy helping others and giving back to the community
  • Learning new skills
  • Personal Development and Self-Improvement
  • Enjoy designing websites and banner creation

Timeline

Retail Store Manager

Just Jay's Clothing
03.2020 - 07.2023

Administrative Assistant

Lavish Living Services
07.2019 - Current

Janitorial Worker

Lavish Living Services
06.2015 - 07.2019

Sales Associate

O.N Fashion Boutique
01.2014 - 05.2015

Sales Associate

Walmart
02.2013 - 08.2013

High School Diploma -

Homeschooled

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Caylyn Oliver