Caysi Mercurio
Tecumseh,MI
Summary
Seeking a position that fosters continuous learning and professional development, committed to finding a job where I can thrive and expand my skill set. Strong desire to grow both personally and within the organization, dedicated to contributing expertise and dedication to achieve mutual success. Leveraging passion for learning and adaptability to make a meaningful impact while continuously enhancing abilities in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Gas Station Clerk
Lenawee Fuels
09.2024 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Delivered exemplary customer service and warmly greeted guests.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Rang up customers' orders by scanning products and keying prices into register.
- Assisted in maintaining back room operations by unloading deliveries.
- Built trustful relationships with customers to encourage return visits.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Maintained inventory of all saleable items.
Customer Service Cashier
Pets Supplies Plus
08.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Registered Medical Assistant
IHA Milan
06.2019 - 05.2020
- Company Overview: IHA Milan is a family practice
- I was an RMA for IHA Milan, which is a family practice
- I was required to bring patients back and take vitals and ask questions as to why they were there, as well as documenting this into the system as I went along
- I also was asked to do specific medical tests (strep, flu, covid, urine, etc) and document those as well
- I administered vaccines and documented those in the system
- Answered calls and did the appropriate actions for those (ordered tests, refilled prescriptions, called back, etc)
- I cleaned at the end of each day
- IHA Milan is a family practice
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
General Laborer
Turners Greenhouse
05.2017 - 05.2018
- My main job was to make sure all of the plants and flowers were properly taken care of and watered
- I also cleaned and set up new displays
- I ran the cash register and managed the money
- I answered phones and helped customers to the best of my ability
- I was also in charge of closing the store at the end of the day
- This included counting the register, making sure everything was locked and put away, and locking the store
Consumer Technician
Sloan-Flushmate
09.2015 - 05.2017
- I worked for Sloan-Flushmate
- I was a consumer technician, answering phones and assisting with warranty support
- The warranty center was a one-stop shop, you call and any problem you have can be solved from one of us
- There was no transferring to another department
Education
High School Diploma - General Studies
Ann Arbor Pioneer
01.2007
Skills
- Quick Learner
- Fast Typing
- Anticipating and Accommodating Customer Needs
- Fast Reader
- Cleanliness and hygiene
- Customer service and assistance
- Security measures
- Verbal and written communication
- Database entry
- Customer follow-up
- Maintaining confidentiality
- Multitasking Abilities
Additionalskillsandabilities
- Currently pursuing a Bachelor's in History
- Aiming for a Master's in Library Sciences
- Enjoys reading daily
- Fast reader
Languages
American Sign Language
Limited Working
Timeline
Gas Station Clerk
Lenawee Fuels
09.2024 - Current
Customer Service Cashier
Pets Supplies Plus
08.2024 - 09.2024
Registered Medical Assistant
IHA Milan
06.2019 - 05.2020
General Laborer
Turners Greenhouse
05.2017 - 05.2018
Consumer Technician
Sloan-Flushmate
09.2015 - 05.2017
High School Diploma - General Studies
Ann Arbor Pioneer
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