Chantise Blango
Washington,DC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Case Manager
Collaborative Solutions For Communities
Washington, DC
02.2024 - Current
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Quality Assurance Specialist
MTM Transit
Hyattsville, MD
04.2022 - 06.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
Reservations Agent
MV Transportation
Hyattsville, MD
12.2019 - 04.2021
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously, while using active listening and effective interpersonal skills..
Customer Service Representative
Motor Vehicle Administration
Largo, MD
04.2019 - 11.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Specialized training in Driver Licensing and Vehicle Registering.
Legal Instrument Examiner
DC Government
Washington, DC
11.2014 - 04.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Performed initial client assessment and analysts to determine eligibility of state credentials.
- Performed routine data entry and/or other office support tasks, including creating, sorting, photocopying, distributing, or filing documents.
- Provided Auto Dealership and title transfers.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DCNo Degree - Medical Assisting Certificate
Sandford Brown Institute
Hyattsville, MDNo Degree - Certified Nursing Assisting Certificate
VMT Institute
Washington, DCSkills
- Detail Oriented
- Decision-Making
- Team Leadership
- Analytical Thinking
- Customer Service
- Problem-solving skills
- Attentive and Observant
- Adaptability and Flexibility
- Organizational Skills
- Time Management
- Excellent Communication
- Multitasking Abilities
Timeline
Case Manager
Collaborative Solutions For Communities
02.2024 - Current
Quality Assurance Specialist
MTM Transit
04.2022 - 06.2023
Reservations Agent
MV Transportation
12.2019 - 04.2021
Customer Service Representative
Motor Vehicle Administration
04.2019 - 11.2019
Legal Instrument Examiner
DC Government
11.2014 - 04.2019
High School Diploma -
Theodore Roosevelt High School
No Degree - Medical Assisting Certificate
Sandford Brown Institute
No Degree - Certified Nursing Assisting Certificate
VMT Institute