Chantise Blango
Washington,DC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Case Manager
Collaborative Solutions For Communities
02.2024 - Current
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Quality Assurance Specialist
MTM Transit
04.2022 - 06.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
Reservations Agent
MV Transportation
12.2019 - 04.2021
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously, while using active listening and effective interpersonal skills..
Customer Service Representative
Motor Vehicle Administration
04.2019 - 11.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Specialized training in Driver Licensing and Vehicle Registering.
Legal Instrument Examiner
DC Government
11.2014 - 04.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Performed initial client assessment and analysts to determine eligibility of state credentials.
- Performed routine data entry and/or other office support tasks, including creating, sorting, photocopying, distributing, or filing documents.
- Provided Auto Dealership and title transfers.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DCNo Degree - Medical Assisting Certificate
Sandford Brown Institute
Hyattsville, MDNo Degree - Certified Nursing Assisting Certificate
VMT Institute
Washington, DCSkills
- Detail Oriented
- Decision-Making
- Team Leadership
- Analytical Thinking
- Customer Service
- Problem-solving skills
- Attentive and Observant
- Adaptability and Flexibility
- Organizational Skills
- Time Management
- Excellent Communication
- Multitasking Abilities
Timeline
Case Manager
Collaborative Solutions For Communities
02.2024 - Current
Quality Assurance Specialist
MTM Transit
04.2022 - 06.2023
Reservations Agent
MV Transportation
12.2019 - 04.2021
Customer Service Representative
Motor Vehicle Administration
04.2019 - 11.2019
Legal Instrument Examiner
DC Government
11.2014 - 04.2019
High School Diploma -
Theodore Roosevelt High School
No Degree - Medical Assisting Certificate
Sandford Brown Institute
No Degree - Certified Nursing Assisting Certificate
VMT Institute
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