Help students and staff navigate and troubleshoot concerns with Canvas and other Yavapai College-supported applications
Provide white glove technical support services to faculty, staff, students, and visitors of Yavapai College
Responds to and successfully closes 30+ tickets per week while also working on various technical projects at the Yavapai College
Responsible for Networking and general IT troubleshooting and support, training new team members in ITS' best practices, and technical customer service
Explain technical experiences to non-technical audiences
Assist with technical hardware troubleshooting, setup, and removal
Assist students with technical issues, account setup, and troubleshooting, including Yavapai College accounts, DUO Mobile authentication accounts, and Canvas Dashboards
Work with various applications that help remote into and manage company devices
Cashier
Made in Arizona Wine and Gifts
06.2021 - 01.2022
Open and close the store at the beginning and end of the day
Sell and receive merchandise
Host wine tastings to customers
Supervise and manage inventory
Manage money and sales at the end of every shift
Customer service Desk
Frys Food Stores
06.2020 - 06.2021
Assist customers with any concerns or questions they may have
Conduct returns for customers unsatisfied with their purchases
Send and give money internationally through MoneyGram
Organize and return items to shelves
Occasionally cashier on the front end
Close down all registers at end of shift
Cashier
Walmart
07.2018 - 05.2020
Conducted daily cash register transactions from cash and debit card purchases
Opened and closed the register for each shift while implementing safe money handling practices
Exercised strong interpersonal skills with a positive and customer focused attitude
Helped restock inventory/freight before the end of each shift
Pit Crew Member
Dickeys barbecue Pit
12.2017 - 04.2018
Followed all safety and sanitation policies when handling food and beverages to maintain proper health standards
Routinely cleaned work area and removed all trash from restaurant
Washed all cookware, dishes, floors, bathrooms, counters, storage areas, and meat smokers
Occasionally helped on the front-end taking customers' orders and manning the cash register when busy